Job Description
Job DescriptionDescription:
Company: Cogo Nation
Location: Onsite – Coeur d’Alene, Idaho
EDUCATE – LOAN - INVEST
We get more of what we want by helping others get more of what they want
THE OPPORTUNITY:
Cogo Nation operates at the intersection of real estate education, private lending, commercial development, and digital marketing. Our growing portfolio includes national brands such as Secured Investment Corp, Cogo Capital, Lake City Servicing, and The Lee Arnold System of Real Estate Investing. Headquartered in scenic Coeur d’Alene, Idaho, we’re proud to be recognized Top 10 Best Places to Work in Idaho for three consecutive years.
We’re looking for an IT Support Specialist with a strong service mindset and a root-cause approach to troubleshooting. You enjoy helping people, but you also think in causes, not just symptoms. You like learning why something broke, so it doesn’t keep breaking. This is a hands-on, in-office role supporting day-to-day user needs, new user onboarding, and office technology setups/moves.
WHAT YOU’LL DO:
- Provide front-line user support for hardware, software, and account access issues across the organization.
- Set up and onboard new users: provision accounts and access (e.g., Microsoft 365), configure workstations, and deliver basic training on system use and best practices.
- Troubleshoot Windows devices, Microsoft 365 applications, and common business software using a root-cause mindset (isolate variables, validate assumptions, confirm resolution).
- Support device lifecycle activities, including imaging, updates, workstation refreshes, peripheral management, and basic asset tracking.
- Assist with Microsoft Intune–managed endpoints and modern device administration as skills develop.
- Perform hands-on tasks such as moving equipment, organizing work areas, running basic cabling, and supporting office/conference room setups (occasional lifting up to ~50 lbs).
- Maintain accurate documentation and update tickets promptly in the IT support system; capture what was tried and what fixed it, so future incidents resolve faster.
- Prioritize requests effectively to keep teams productive and minimize downtime.
- Collaborate with IT leadership to continuously improve standards, documentation, and the end-user experience.
WHAT YOU'LL NEED:
- Some IT support experience preferred but not required. Early-career candidates welcome if you can demonstrate strong troubleshooting aptitude and a genuine interest in continuing education.
- Interest in certifications or structured learning is strongly preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, labs, coursework, or equivalent).
- Ticketing experience is a plus (not required); ability to write clear, professional notes is expected.
- Strong communication skills, patience, professionalism, and a helpful attitude.
- Foundation in Windows and Apple operating systems, basic networking concepts, and common IT troubleshooting.
- Familiarity with Microsoft 365 environments; exposure to Intune or modern endpoint management is a plus.
- Ability to work independently, follow through on commitments, and stay organized in a fast-moving environment.
- Comfortable in an active, hands-on role that supports office needs as well as technical work.
GROWTH & DEVELOPMENT PATH:
This position offers a clear path to advance into areas such as:
- Microsoft 365 & Intune Administration
- Systems & Infrastructure Support
- Endpoint Security & Compliance
WHY YOU’LL LOVE IT HERE:
- Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains—available 24/7 for life’s tough moments.
- PTO + 9 Paid Holidays + Paid Birthday Holiday: Because rest isn’t a luxury, it’s a necessity.
- 401(k) + Profit-Sharing Opportunities: Build a future you’re proud of.
- Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you’ll earn a new pair of kicks (up to $250!).
- Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts.
- Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here.
- Career Growth: Big opportunities, real advancement.
- Referral Bonus: Bring your friends. Get rewarded.
- Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments. We work hard and have fun doing it!
- A Culture of Excellence, Ownership, and Purpose: You’ll never just be a number here.
At Cogo Nation, we value drive, integrity, and a willingness to grow. If you’re passionate about what we do but don’t meet every qualification, we still encourage you to apply. Your potential matters more than perfection.
ABOUT COGO NATION:
Cogo Nation is more than a brand. It’s a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships.
Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels.
Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities; Lake City Servicing, specializing in the management and servicing of real estate-backed assets; and He’s The Solution Ministries, a faith-based organization dedicated to personal growth and leadership development. At Cogo Nation, we believe wealth is a journey best traveled together…and we’re just getting started!
Requirements: