Front Desk Agent / Gallery Host

Job Description

Job Description

A Gallery Host at Hyatt Place serves as the welcoming face of the hotel—combining front desk responsibilities, food & beverage support, and guest services into one dynamic, guest‑focused role. This position is ideal for someone who thrives in a fast‑paced, multitasking environment and enjoys creating a warm, seamless experience for every guest.

Key Responsibilities Front Desk & Guest Services

• Greet, register, and check guests in and out efficiently.
• Manage room assignments, verify payment methods, and handle guest inquiries.
• Provide personalized recommendations for dining, transportation, and local attractions.
• Respond promptly to guest requests and resolve issues with professionalism.

Gallery Kitchen & Food Service

• Assist with food preparation, service, and restocking in the Gallery Kitchen.
• Maintain cleanliness and presentation of the dining area.
• Serve beverages (including alcoholic beverages where permitted) following brand standards.

Lobby & Public Area Support

• Maintain a clean, inviting lobby and public spaces.
• Ensure the Gallery, seating areas, and workspaces remain tidy and guest‑ready.

Operational & Administrative Tasks

• Operate the hotel’s reservation and property management systems.
• Process payments, manage reports, and support daily hotel operations.
• Assist with meeting room setup and light business center support.

Qualifications Required

• Strong customer service skills; hospitality experience preferred.
• Ability to multitask in a fast‑paced environment.
• Basic computer proficiency (PMS experience a plus).
• Excellent communication and interpersonal skills.
• Must meet minimum age requirements for serving alcohol (varies by location).

Preferred

• Previous hotel front desk or food service experience.
• Familiarity with Hyatt brand standards.

Work Environment

• Rotating shifts, including mornings, evenings, weekends, and holidays.
• Frequent guest interaction and a blend of standing, walking, and light lifting.
• Collaborative team atmosphere with opportunities for advancement (e.g., Front Desk Supervisor, Sales Coordinator).

Why This Role Matters

Gallery Hosts are the heartbeat of Hyatt Place—ensuring guests feel welcomed, cared for, and supported throughout their stay. It’s a role that blends hospitality, service, and operational excellence.

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