Job Description
Job Description
Title: Help Desk Analyst
Location: Boston, MA 02116
Duration: 5 Months Contract
Pay: $33.00/Hour on W2
Position Description:
- Support / troubleshoot a wide range of software applications and hardware systems for our end user community to enable them to complete their job.
- Manage the onboarding of new users, creating AD, email, application, and VPN accounts.
- Create Microsoft Office 365 (M365) Exchange mailboxes, shared calendars, and email distribution groups; assign permissions to mailboxes and calendars.
- Work with Active directory security group memberships and on premises file share permissions.
- Working knowledge of Microsoft Office 365, including, Multi-Factor Authentication, SharePoint, Teams, and Active Directory.
- Monitor help desk ticketing system, ServiceNow, for tickets assigned to the help desk to process or triage tickets to other support groups.
- Respond quickly and effectively to requests received through the IT Help Desk.
- Manage the proper off boarding process when disabling an MBTA account.
- Provide remote access/VPN support and training.
- Knowledge of Microsoft Windows and Microsoft Office.
- Utilize remote control to take over of a user's desktop in order to resolve issues.
- Respond to each inquiry, whether from a customer, vendor or coworker in a professional and courteous manner.
- Leverage internal and external resources (knowledge bases, manuals, and support sites, vendors) to answer questions and resolve issues.
- Be an advocate for the end user to ensure he or she receives high quality and timely service and support from the entire IT organization.
- Perform related duties and projects as assigned.
#TB_EN
#ZR
Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
Company DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
Company Description
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA