Job Description
Job Description
The Technical Support Representative will work with internal and external customers on technical issues.
What you’ll do:
Primary Responsibilities:
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Production of timely and detailed service reports.
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Appropriately actioning daily reports and providing status updates in a timely manner.
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Keeping meticulous records and technical support logs, follows established company procedures and but not limited to strategic problem solving.
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Interacting with and providing support to stakeholders across the globe.
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Handling inbound inquires through phone, email and instant messaging and routing to appropriate support groups.
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Providing expedited support for prioritized cases.
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Generate Return Material Authorizations (RMAs) and track RMAs until back in house.
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Arranges for inbound and outbound transportation of repaired equipment as well as the collection of any loaned devices (as necessary)
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Performs other duties as assigned.
What you need to know:
Experience/Skills/Education:
Required:
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High school diploma or GED required
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Customer experience focused
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Detail oriented
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Excellent oral / written communication
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Ability to work as a team or independently
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A data entry or contact center or helpdesk background
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Occasionally able to lift to 20lbs
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Basic to Intermediate skills in Excel and Smartsheet applications
Desired:
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Works on side projects designed to improve business operations and efficiency
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Bilingual (Spanish)
(Hourly Pay Rate Range: $20.00- $23.00 hourly)
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of BeautyHealth’s total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us