Retail Sales & Fulfillment Associate
Job Description
Job Description
About Us:
Grooms Club is a premier wedding destination specializing in wedding attire, dedicated to providing exceptional service and high-quality suits for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.
Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Retail Sales & Fulfillment Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing large wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location.
Key Responsibilities:
Customer Communication:
- Professionally and promptly handle customer inquiries through phone and email.
- Provide product information, sizing guidance, and styling assistance with order-related queries.
- Be able to accurately fit the customer and provide recommendations for alterations.
- Ensure a positive customer experience by addressing concerns and resolving issues.
Order Processing and Packaging:
- Utilize Shopify to process and fulfill online orders accurately.
- Ensure orders are packaged securely and in a presentable manner for shipment.
- Coordinate with the warehouse team to manage inventory and monitor stock levels.
Fitting and Styling In-Person Customers
- Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style.
- Take accurate measurements for tailoring purposes.
- Offer insights on current fashion trends and styling tips.
- Handle any inquiries or concerns regarding the suits or the purchasing process.
- Process transactions through Shopify POS system.
- Ensure customer satisfaction by addressing any post-purchase concerns or alterations.
Benefits:
- Generous PTO Policy.
- 401K Plan.
- Health Insurance Offered.
- Overtime Offered.
- Employee Discount.
Shift Requirements:
- 35-40 hours per week
- Overtime may be offered
- Must be able to work Saturdays open to close (10 a.m. - 9 p.m.)
Expectations
- Preferred but not required: proven experience in customer service.
- Preferred but not required: proven experience in menswear and retail.
- Preferred but not required: familiarity with Shopify.
Skill Requirements
- Effective Communication
- Problem Solving
- Positive Attitude
- Strong Grammar Skills
- Strong Conversational Skills
- Effective Time Management
- Tech Savvy
- Patience
- Attention To Detail
- Strong Up-Selling and Cross-Selling Skills
Job Type: Full-time
Pay: $18.00/hour
Location: 318 Route 4 Paramus, NJ 07652