Job Description
Job Description
JOB DESCRIPTION
Position Title: Cage Supervisor
Department: Cage
Employment Classification: Non-Exempt
Position Summary/General Description:
A Cage Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures.
Expectations:
- Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Act as a role model within and outside LDC.
- Maintain a positive and respectful attitude toward customers and co-workers.
- Consistently reports to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
- Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
- Direct, train, monitor, and assign tasks to cage personnel.
- Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
- Work odd or unusual hours including weekends, holidays, and overtime.
- Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
- Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money/chip exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
- Adhere to Title 31 procedures.
- Ensure excellent customer and employee service and arbitrates disputes professionally.
- Maintain a flexible schedule to open and close cage as necessary.
- Exercise basic knowledge in management, human resources and budgeting.
- Maintain strong knowledge with money handling, counting, and complex mathematical skills.
- Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
- Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
- At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
- Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
- Perform additional duties and responsibilities as necessary or assigned.
Education & Experience
- High School diploma or GED Certification preferred.
- Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
- Must have relevant work experience in cash handling or cage cashier capacity.
Licensing & Certification:
- None.
Computer Equipment, Software, Machinery:
- Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.),
- Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software).
- Experience with operating counting equipment such as: money sorters, counters, and ten 10 key calculator.
Essential Physical Requirements:
- Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
- Requires employee to occasionally stand and walk.
- Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs.
Essential Mental Demands:
- Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write the majority of the time.
Supervisory Responsibilities:
- Train, discipline, schedule, apportion work among employees, appraise productivity, and measure performance. Defer hire and fire recommendations to cage manager.
Work Environment (inside/outside):
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette smoke).
Other Requirements:
- Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.
- Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
- Applicant will be required to pass a pre-employment alcohol/drug screening.
Varies