Telecommunications Administrator

Job Description

Telecommunications Administrator

Location: Onsite – Johns Creek, GA

Type: Contract-to-Hire (3 months → Full Time)

Salary: $85,000

Restrictions: No C2C, No 3rd Parties, No Sponsorship, No Relocation

Position Summary

The Telecommunications Administrator supports and manages corporate communication systems with a primary focus on Microsoft Teams Voice. This role handles telephony operations across all locations, supports legacy VOIP systems until fully migrated, and manages corporate mobile devices and carrier relationships. A strong customer-service mindset and hands-on technical expertise are essential.

Key Responsibilities

• Support, maintain, and administer Microsoft Teams Voice across all company locations.
• Provide technical support for Teams Voice migrations, upgrades, and configuration changes.
• Maintain existing telephony/VOIP systems until fully replaced by Teams Voice.
• Collaborate with Systems & Operations, Network Ops, and Service Desk teams to ensure high-quality service.
• Respond promptly to telecommunication issues and outages.
• Monitor and optimize telephony environments for stability and performance.
• Administer corporate mobile devices: activations, deactivations, reporting, and carrier relationships.
• Ensure operation of paging systems and various SIP devices when required.
• Work collaboratively with all IT teams and business stakeholders.
• Deliver exceptional customer service and communication.
• Perform additional duties as assigned.

Required Qualifications

• 5+ years in Communications / VOIP systems
• 3+ years with Microsoft Teams Voice
• 3+ years with Microsoft O365
• 3+ years supporting mobile devices
• Strong understanding of telecommunications (voicemail, paging, alarms)
• Excellent customer service and communication skills
• Strong critical thinking, troubleshooting, and problem-solving abilities
• Effective organizational and time management skills

Preferred Qualifications

• Subject matter expertise in Teams Voice administration & rollouts
• Experience with RingCentral
• Knowledge of QoS, Route Redistribution, Policy Routing, Multicast
• 2+ years working with Teams, Skype for Business, Enterprise Voice/Unified Communications (SBC, VoIP, PBX)
• Experience supporting large-scale infrastructure projects
• Experience with Active Directory and multi-vendor hardware/software
• Strong knowledge of Microsoft server operating systems