Job Description
Job DescriptionWe are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs.
Responsibilities:
• Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
• Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up.
• Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks.
• Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune.
• Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users.
• Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope.
• Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively.
• Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.