Member Service Desk Team Member

Job Description

Job Description

Job Overview:

Five Seasons Family Sports Club is seeking a highly motivated and customer-focused Member Service Desk Team Member to join our team. This role is vital in ensuring exceptional service and support for our club members. The ideal candidate will be a friendly and enthusiastic individual who enjoys interacting with members and is passionate about providing a welcoming, helpful, and smooth experience.

Job Description:

• Greet members and guests with a friendly and positive attitude, ensuring they feel welcome at all times.
• Respond in a professional and courteous manner to members and non-members
• Ensure that the front lobby is clean and welcoming for our members
• Accurately answer inquiries from members regarding programming and billing or connect them to the department in question
• Book tennis court reservations in person or over the phone
• Consistently resolve member problem and complaints in an efficient manner, if unable to do so, contact your supervisor or the department in question
• Respond to telephone and in-person inquiries regarding billing, club information, and guest concerns in a timely manner

Requirements:

• High school diploma, or college degree.
• First aid, CPR, and additional training may be required.
• Ability to pass a background check
• High level of responsibility and accountability.
• Upbeat, engaging personality.
• Strong communication, interpersonal, and leadership skills.