Customer Success Associate (front desk + event coordinator)

Job Description

Job Description

About the Role

Carnaby Clubs is a private family club for children ages 0–10, at Oaks Mall. The Customer Success Associate is the first point of contact for members and visitors — responsible for check-in, day-to-day front-of-house operations, and converting walk-in interest and day-pass/party guests into memberships.

Key Responsibilities

• Manage the check-in process

• Engage potential members and leads

• Reply to queries via text, phone, and other channels

• Embody the Carnaby values and provide a seamless experience to customers

• Maintain a clean and safe environment for customers

• Assist in setting up events, themes, and other activations

• Convert ad hoc customers into members and loyal clientele

Qualifications

• Bachelor's degree or in progress

• Prior experience with children, especially younger ones required

• Prior front desk, hospitality, or events experience preferred

• Comfortable with light sales/upselling conversations

• Professional but warm demeanor; can-do attitude

• Attention to detail and ability to multi-task

Schedule

Minimum 15 hours/week, including weekend and evening shifts; minimum one weekend per month required. 4 or 6 hour shifts available, based on experience.

What We Offer

• Base hourly rate + uncapped commission on memberships sold

• Ground-floor role at a new startup concept