Loss Prevention & Recovery Specialist

Christian Community Credit Union

San Dimas, CA, USA

Published: 6/14/2022

Retail

Full Time

Job Description

Join Christian Community Credit Union as a Full Time Loss Prevention & Recovery Specialist I and embrace an exciting opportunity to make a meaningful impact from the comfort of your own home, as this position is fully remote from AZ, CA, CO, ID, IL, KY, NC, TN, TX, or WI. You'll play a critical role in our Collections efforts, focusing on Loan Recovery and effective strategies to mitigate Bankruptcy cases. Collaborating with a passionate team, you’ll be empowered to contribute innovative solutions while honing your skills in Loss Prevention, all within a dynamic and supportive culture.

As a vital member of our customer-centric organization based in San Dimas, CA, your work will help us maintain the integrity and excellence that our members expect. Enjoy competitive pay ranging from $27 to $29 per hour (based on experience), reflecting the importance of your contributions. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. This is a fantastic opportunity for those who thrive in a flexible, forward-thinking environment that values empathy and collaboration.

A little about Christian Community Credit Union

As of December 1, 2025, Christian Community CU (CCCU) and AdelFi merged, forming the nation's largest Christian credit union. United by a shared mission and more than six decades of service, we're expanding our reach, strengthening our offerings, and deepening our support of Christian individuals, families, ministries, and Christian-owned businesses. To date, we've donated more than $6.5 million to ministry & mission projects in the U.S. and around the globe.

Your day to day as a Loss Prevention & Recovery Specialist I

As a Loss Prevention & Recovery Specialist I at Christian Community Credit Union, you will play a vital role in safeguarding our assets by expertly identifying, mitigating, and recovering loan losses. This position emphasizes proactive management of both delinquent and charged-off loan accounts, allowing you to implement effective strategies for loss prevention and recovery. Through repayment plans, settlements, and legal channels, you will pursue creative solutions while ensuring compliance with regulatory standards and internal policies. Your commitment to a member-focused approach will not only enable our organization to thrive but will also reflect our core values of integrity, customer-centricity, and excellence. Join us in this dynamic role to make a tangible difference in our community and strengthen our mission of service.

Would you be a great Loss Prevention & Recovery Specialist I?

To excel as a Loss Prevention & Recovery Specialist I at Christian Community Credit Union, candidates must bring a robust skill set and relevant experience that aligns with our mission. A high school diploma or equivalent is essential, along with a minimum of three years of collections experience within a financial institution. Candidates should possess expertise in loss mitigation and loan recovery processes, demonstrating a solid understanding of both State and Federal Regulations pertaining to collections. Proficiency in legal actions, skip tracing, repossession procedures, and bankruptcy proceedings is crucial for effectively managing delinquent and charged-off accounts. Strong negotiation and communication skills will enhance your ability to influence repayment outcomes while maintaining a focus on member service.

Familiarity with word processing and spreadsheet software, particularly Microsoft Word and Excel, is also necessary. A comprehensive understanding of Fair Collections Practices will ensure that all interactions are handled professionally and empathetically, contributing to our commitment to excellence.

Knowledge and skills required for the position are:

High school diploma or equivalent required
Minimum three years of collections experience within a financial institution required
Loss mitigation or loan recovery experience within a financial institution required
Knowledge of State and Federal Regulations pertaining to the area of collections required
Experience with skip tracing, repossession procedures and truth in lending required
Knowledge of word processing (Word required) and spreadsheets (Excel required)
Experience with legal actions, bankruptcy proceedings, small claims, and foreclosure process preferred
In-depth understanding of Fair Collections Practices for consumer & commercial loans, secured/unsecured
Strong negotiation and communication skills with ability to influence repayment outcomes
Must reside in AZ, CA, CO, ID, IL, KY, NC, TN, TX, or WI, and be able to work remotely Monday-Friday, 8:00am to 5:30pm PST (flexible 40 hours per week).

Are you ready for an exciting opportunity?

If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Job Posted by ApplicantPro