Job Description
Job Description
As the face of Palmetto Goodwill’s retail locations, team members in the Retail Team Member II position provide
Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient
merchandising and sale of donations.
Essential Duties and Responsibilities:
• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline and softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
change for maximum mission impact.
• Meets established production goals corresponding to role in retail location.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management
Must be able to:
• Understand English; comprehend instructions provided in verbal and written form.
• Read and comprehend Retail Production and Training manuals; follow process instructions effectively
and efficiently.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or
adaptable as work requirements change.
• Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; Interact professionally with customers and a highly diverse
employee base on a regular and routine basis.
• Work a flexible schedule, including weekends, and have reliable transportation to and from work.
Must have:
• Basic computer skills including use of various retail related systems, understanding of basic programs
(Microsoft Word), etc.
• Excellent customer service skills.
• Multi-cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and
cultures.
Education and Experience
Completion of any level of primary or secondary education, regardless of diploma/degree. Previous experience
working in a retail environment preferred.
Physical Demands
While performing the essential duties and responsibilities of this job, the employee is:
• Regularly required to: stand; walk; bend; stoop; kneel; crouch; talk and/or hear; use close, distance and
peripheral vision; use depth perception and the ability to adjust focus; use hands and fingers to handle or
feel objects, tools, or controls; and reach with hands and arms.
• Regularly required to lift and/or move up to 50 pounds and occasionally lift and/or move over50 pounds.
• Rarely required to sit.
Company DescriptionAlign your passion and purpose at Palmetto Goodwill! Palmetto Goodwill offers careers in many exciting and interesting fields throughout lower South Carolina. Transform your future while making a lasting and positive impact on your community and our organization.
Working at Palmetto Goodwill offers competitive wages, a sustainable career path, a diverse, equitable, and inclusive workplace which results in an Amazing Customer Experience.
We provide advancement opportunities in a variety of fields, while respecting work-life balance – providing full-time employees excellent benefits including medical, dental, and life insurance, paid time off and paid holidays.
Together we can change lives!”
Company Description
Align your passion and purpose at Palmetto Goodwill! Palmetto Goodwill offers careers in many exciting and interesting fields throughout lower South Carolina. Transform your future while making a lasting and positive impact on your community and our organization.\r\n\r\nWorking at Palmetto Goodwill offers competitive wages, a sustainable career path, a diverse, equitable, and inclusive workplace which results in an Amazing Customer Experience.\r\n\r\nWe provide advancement opportunities in a variety of fields, while respecting work-life balance – providing full-time employees excellent benefits including medical, dental, and life insurance, paid time off and paid holidays.\r\n\r\nTogether we can change lives!”