Job Description
Job Description
Be Part Of A High-Performing Team
Join a well-established financial services organization supporting mortgage insurance operations and the customers who depend on accurate, timely financial processing. The broader organization emphasizes customer service, collaboration, inclusion, and ownership, while its mortgage insurance business supports homeownership through financial protection solutions.
This team operates in a fast-paced, transaction-focused environment where accuracy, responsiveness, and strong customer communication are essential. The position will support premium processing, cash application, account maintenance, and issue resolution across a large mortgage insurance portfolio.
What's In Store For You
- Engagement: W2 only (no C2C/1099)
- Remote opportunity working Monday–Friday, 8:00 AM–5:00 PM Eastern Time.
- Long-term contract assignment currently scheduled through September 13, 2027.
- Opportunity to build experience in financial operations, cash application, accounts receivable, and mortgage insurance servicing.
- Periodic overtime may be required based on business needs.
How You Will Make An Impact
- Research, validate, and process payment adjustments while following established operating procedures and controls.
- Apply incoming cash receipts to outstanding balances by accurately matching receipts with payment information.
- Maintain mortgage insurance certificates by processing premium activity, payment exceptions, special-rate changes, and servicing transactions.
- Enter premium payments from non-electronic customers and exception transactions accurately before billing and month-end deadlines.
- Upload payment data through automated systems, troubleshoot file-processing failures, and resolve transaction exceptions.
- Investigate suspense items and partner with internal and external customers to resolve discrepancies and reduce repeat issues.
- Manage customer inquiries through email and inbound cash-application calls.
- Process servicing transfers through manual workflows and loan-transfer applications.
- Route certificate-maintenance requests to the appropriate servicing teams for timely completion.
Are you a proven financial operations professional ready to make an impact?
- Bring an accounts receivable, accounting, cash application, payment processing, or comparable financial operations background.
- Demonstrate strong keyboarding accuracy with the ability to achieve 10,000 keystrokes per hour or at least 45 WPM.
- Have working knowledge of the core functions within Microsoft Excel, Word, and Access.
- Possess strong attention to detail and the ability to handle high-volume transactional work accurately.
- Demonstrate effective problem-solving and critical-thinking skills when researching payment discrepancies and processing exceptions.
- Bring strong written and verbal communication skills with a demonstrated customer-service mindset.
- Be comfortable balancing customer needs with business policies and operational requirements.
- Work effectively both independently with limited supervision and collaboratively within a team.
- Demonstrate excellent organization and time-management skills while operating under tight processing deadlines.
- Remain adaptable when priorities, assignments, or procedures change.