Job Description
Job Description
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
The Fraud Support Specialist provides essential administrative and operational support for the Fraud Operations and Corporate Security functions. This position ensures smooth day-to-day departmental operations, accurate case management, and effective coordination across fraud prevention, security, and investigative activities. Acting as the first point of contact for employee security-related inquiries, the Fraud Support Specialist plays a key role in supporting the Corporate Security Officer, Fraud Operations Director, and FIU/Security team members in achieving departmental goals.
Requirements:
Administrative & Department Support
- Provide daily support to the Corporate Security Officer (CSO), Fraud Operations Director, and FIU/Security team members.
- Serve as the first point of contact for employee security-related inquiries and requests.
- Assist with scheduling, documentation, and maintenance of departmental records, files, and SharePoint resources.
Fraud and Case Management (Verafin)
- Create, maintain, and close Verafin cases as directed.
- Verify financial details and ensure accuracy for reporting and tracking.
- Run weekly Verafin case management reports and update the internal tracking log.
- Monitor restitution payments, update records, and support accurate posting to the General Ledger.
- Contribute statistical data to support the quarterly Board Report.
Security Operations & Access Control
- Assist with the administration of the Keri System and Entré Door Access System (user setup, changes, terminations).
- Maintain and update the All-Clear Signal system database for all branches.
- Monitor and track security supply inventory; coordinate ordering when needed.
- Assist with compiling evidence and documentation for law enforcement or regulatory requests.
Investigations & Research
- Conduct supporting research for internal investigations, fraud cases, and branch security incidents.
- Examine and process counterfeit currency; prepare documentation for submission to the U.S. Secret Service.
- Track and analyze counterfeit currency trends for reporting to the CSO.
- Assist in compiling evidence and documentation for law enforcement or regulatory requests.
Reporting & Financial Support
- Process restitution payments received and reconcile with General Ledger accounts.
- Prepare weekly/monthly reports for the CSO and Fraud Operations Director on assigned areas (case stats, ticketing, restitution, access).
- Ensure accuracy and timeliness in data entry and report preparation.
Collaboration & Service
- Coordinate with branch staff, vendors, and external partners to resolve security and fraud issues effectively.
- Provide training or guidance to employees on security procedures when needed.
- Represent the FIU/Security Department with professionalism and strong customer service.
General Expectations
- Assist in department-wide projects and initiatives to support annual security and fraud prevention goals.
- Maintain confidentiality and comply with all bank policies, procedures, and regulatory requirements.
- Demonstrate flexibility to take on additional duties as assigned in support of departmental needs.
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
Qualifications
- Associate’s degree in business-related field preferred; 1 – 2 years of experience required.
- Strong organizational, communication, grammar, interpersonal, and customer service skills.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint); Adobe experience a plus.
- Prior administrative office experience preferred.
- Must be at least 18 years of age.