Job Description
Job DescriptionIT Support Analyst I
Location: Tampa, FL (Onsite)
Job Type: Full-Time
Department: Information Technology
About Radiology Associates
Radiology Associates is the leading provider of patient care and medical imaging in Eastern Central Florida. We offer high-quality imaging services using state-of-the-art technology in a comfortable, caring, and professional environment. Our team members are integral to creating an exceptional patient experience and fostering a positive and purposeful work atmosphere.
We are proud to be recognized as a Breast Imaging Center of Excellence by the American College of Radiology.
Why Join Us
When you become part of Radiology Associates, you join an elite team dedicated to providing the best patient care. We prioritize employee recognition, growth, and diversity and are looking for motivated individuals who want to grow with us.
Job Summary
The IT Support Analyst I is responsible for providing hands-on technical support for computer systems, hardware, software, and network infrastructure across the organization. This role supports daily IT operations by installing, maintaining, troubleshooting, and upgrading systems while delivering excellent customer service to end users. The IT Support Analyst I works closely with the PACS Administrator and IT Manager and may travel to various company locations as needed.
Key Responsibilities
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Install, configure, upgrade, and maintain computer hardware, operating systems, and business software.
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Assemble and configure computers, monitors, printers, scanners, network equipment, and other peripherals.
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Troubleshoot and resolve hardware, software, email, network, and peripheral issues.
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Provide technical assistance to users and act as a resource for resolving equipment and data-related problems.
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Support a centralized help desk and coordinate with outsourced IT providers when necessary.
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Train users on standard business applications and provide written documentation as needed.
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Maintain accurate records of IT assets, repairs, installations, and removals.
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Assist with planning, researching, and implementing new or upgraded IT systems.
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Recommend hardware and software solutions based on user and business needs.
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Manage IT-related ordering, shipping, receiving, inventory tracking, and local courier coordination.
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Travel to company locations to support IT setup, installations, relocations, and maintenance.
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Maintain confidentiality of sensitive and proprietary information.
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Perform other related duties as assigned.
Required Qualifications
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High school diploma or GED required.
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Minimum of two (2) years of experience in computer installation, maintenance, and repair, or an equivalent combination of education and experience.
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Valid Florida Class E driver’s license with a satisfactory driving record.
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Ability to travel between company locations as needed.
Knowledge & Skills
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Knowledge of computer hardware, software, networking systems, and peripherals.
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Familiarity with business and administrative software applications.
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Understanding of current technologies related to networks, applications, and telecommunications.
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Strong troubleshooting and problem-solving skills.
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Ability to explain technical concepts clearly to non-technical users.
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Strong organizational skills with the ability to prioritize tasks and meet deadlines.
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Effective verbal and written communication skills.
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Ability to work independently and collaboratively with internal teams and vendors.
Physical Requirements
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Ability to work in an office environment and use standard office equipment.
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Ability to lift and carry equipment weighing up to 50 pounds.
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Ability to sit, stand, walk, and perform repetitive tasks as needed.
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Vision and hearing sufficient to read screens and communicate effectively.
Work Environment
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Primarily office-based with frequent interaction with staff.
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Occasional evening or weekend work may be required.
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Travel to multiple locations may be necessary.
Benefits
As an employee of Radiology Associates, you will enjoy a comprehensive benefits package, including:
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Affordable Medical, Dental, and Vision Insurance
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Paid Time Off (PTO) and Paid Holidays
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Paid Life and AD&D Insurance
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Employee Assistance Program (EAP)
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Travel Assistance and Identity Theft Protection
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Employee Recognition Programs
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401(k) Retirement Plan
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Employee Referral Bonus Program
Additional Information
Equal Opportunity Employer
Radiology Associates complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.
Drug-Free and Tobacco-Free Workplace
We are committed to maintaining a safe and healthy work environment.
E-Verify Participation
This organization participates in E-Verify to confirm employment eligibility in the United States.