Application Support Engineer (Java / PossibleNow / AWS)

Job Description

Job Description

Overview

CTG is seeking to fill an Application Support Engineer (Java / PossibleNow / AWS) position for our client.

Location: Atlanta, GA
Duration: 9 months

Duties:

• Provide L2 production support for PossibleNow (consent and compliance management) applications in a highly regulated environment
• Troubleshoot issues across Java-based applications, middleware, and integrated systems
• Perform root cause analysis (RCA) for incidents and recurring defects; document findings and corrective actions
• Participate in on-call rotation and ensure adherence to SLAs
• Manage incidents, problems, and change requests using ITSM tools such as ServiceNow
• Monitor application health using Splunk (log analysis) and Dynatrace (APM and performance monitoring)
• Analyze JVM metrics, thread dumps, heap dumps, and GC logs to diagnose performance issues
• Proactively identify bottlenecks and recommend performance improvements
• Develop dashboards, alerts, and monitoring enhancements to improve observability and reduce MTTR
• Debug Java-based PossibleNow applications and related APIs (Spring/Spring Boot preferred)
• Support REST/SOAP integrations and troubleshoot API-related issues
• Work with application servers such as Tomcat, WebLogic, or JBoss
• Execute SQL queries (Oracle/SQL Server) for troubleshooting and data validation
• Support batch processing, ETL workflows, and data integrity checks
• Assist in performance tuning and query optimization
• Support code deployments, perform smoke testing, and validate production releases
• Coordinate with DevOps teams on CI/CD pipeline activities and deployment issues
• Participate in change management and governance processes
• Ensure compliance with regulatory requirements and support audit readiness
• Follow secure coding practices and enforce access control policies

Skills:

• Strong proficiency in Java application support and troubleshooting
• Hands-on experience with PossibleNow or similar compliance/consent management platforms
• Experience with monitoring and observability tools such as Splunk and Dynatrace
• Solid understanding of application performance tuning and diagnostics
• Strong SQL skills for data analysis and troubleshooting
• Familiarity with Linux/Unix environments and command-line tools
• Knowledge of ITIL processes (Incident, Problem, Change Management)
• Experience supporting REST/SOAP APIs and middleware technologies
• Understanding of CI/CD tools (Jenkins, GitHub, AWS DevOps)
• Familiarity with AWS cloud environments
• Experience with batch processing, file transfers (SFTP, Connect:Direct), and scripting (Shell/Python) is a plus

Experience:

• 4+ years of experience in Application/Production Support roles
• Experience supporting mission-critical applications in regulated environments (e.g., financial services) preferred
• Proven experience in incident management, monitoring, and performance optimization
• Experience working in cross-functional teams including Development, Infrastructure, Database, and Business stakeholders

Education:

• Bachelor’s degree in Computer Science, Information Systems, or a related field

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Nicole Shaw at Nicole.Shaw@ctg.com. Kindly forward this to any other interested parties. Thank you!