Parts Manager/Customer Service Representive

Job Description

Job Description

Somerset Auto Repair is looking for a sharp, detail-driven Parts Manager / Customer Service Rep who can work fast on a computer, negotiate pricing, and keep jobs moving. If you know how to hunt down the right parts, compare vendors, and get great pricing without slowing the shop down — this is your spot.

What You’ll Actually Be Doing (Day-to-Day)??? Heavy Computer Work

• Navigating multiple parts catalogs and supplier portals

• Comparing pricing, availability, and delivery times

• Managing purchase orders, returns, and tracking numbers

• Updating repair orders inside the shop management system

• Communicating with customers by text/email using templates

?? Negotiation & Vendor Management

• Calling vendors to negotiate better pricing

• Building relationships with suppliers to speed up delivery

• Shopping parts across multiple sources to stay competitive

• Tracking core returns and credit memos

?? Customer Experience

• Helping customers with updates, questions, and scheduling

• Keeping communication clear, friendly, and professional

• Supporting the front office with check-ins and paperwork

?? Shop Flow Support

• Making sure technicians have the correct parts when they need them

• Managing special orders and backordered parts

• Keeping parts organized, labeled, and trackable

What We’re Looking For

• Strong computer skills — must be fast, accurate, and able to manage multiple systems at once

• Strong negotiation / price-shopping ability — you’re confident calling vendors and getting deals

• Experience in auto parts, service writing, or office admin (preferred but not required for the right person)

• Excellent communication and customer service skills

• Organized, detail-focused, and able to multitask

• Shows up, follows through, no drama

What We Offer

• Monday–Friday schedule — no weekends

• Competitive pay based on experience

• Clean, modern facility and a professional work environment

• Growth and advancement opportunities as we expand

• Paid time off after probation period

About Us

Somerset Auto Repair is a growing, high-level shop that provides dealer-quality service without the dealership headaches. We run fast, stay organized, and treat customers right. This role is a key part of keeping the shop efficient and profitable.

How to Apply

Send your resume or a message about your experience. If you’re a strong computer user who can negotiate and stay organized, we’ll reach out quickly.

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