Job Description
Job DescriptionBenefits:
- Fun and Exciting Work Environment
- Culture & Community - engaging team events, monthly team recognition
- 401k, Roth IRA
- Financial Security - competitive salary, incentive bonus structure
- Generous Paid Time Off Policies
- Work-Life Balance - Flexible working schedule
- Paid Parental Leave
- Health & Wellbeing - company sponsored health and vision insurance
- Professional Development
- Dental insurance
- Health insurance
Role Purpose:
The role of a Director of Sales and Marketing leads revenue growth and brand strategy by aligning sales teams with marketing campaigns facilitating the coordination of sales activities for a specific location at Uptown Alley. This role plays a crucial part in ensuring smooth and efficient operations within the sales department and contributes to achieving sales targets and objectives.
Key Responsibilities:
- Strategic and Financial Management
- Develop and implement business strategies to ensure Uptown Alley operates efficiently as well as profitably.
- Aggressively solicit and generate new Corporate Event Sales.
- Assists in overseeing budgeting, forecasting, and financial analysis.
- Responsible for generating all weekly, monthly and quarterly reports to GM, Corporate Director and Home Office.
- Analyze data to assess operational performance and identify areas for improvement.
- Operational Management
- Oversee the daily operations of the Events and Events team, ensuring smooth running and maximum guest satisfaction.
- Responsible for all contract management, tracking signed contracts, securing deposits and final client payments.
- Assist in negotiating contracts with vendors and suppliers.
- Oversee the ordering and management of sales and event inventory
- Staff Management
- Hire, train, and develop event staff, ensuring they provide exceptional service.
- Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
- Handle disciplinary actions when necessary.
- Foster a team-oriented, positive work environment.
- Customer Service
- Ensure guest satisfaction by addressing and resolving complaints promptly.
- Responsible for overall client satisfaction, ensuring proper and successful execution of all events.
- Monitor customer feedback and use insight to improve service quality and experience.
- Develop and oversee loyalty and rewards programs to encourage repeat business.
Education & Qualifications:
- Highschool or GED equivalent.
- Must be 21 years old.
- Must be able to work up tp fifty hours per week.
- Able to lift up to 50 lbs, Able to stand for long periods of time.
- Desirable - AA or BA in business management or relevant discipline.
Experience:
- Minimum 2-7 years experience with an Family Entertainment Center or restaurant in a managerial or leadership position.
- Experience in a high-volume environment.
- Desirable - Previous experience in a senior management role at an FEC or restaurant
Skills & Competencies:
- Excellent verbal and written communication skills
- Time management skills
- Leadership skills
- Meticulous attention to detail
- Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology.
- Technological Proficiency
- Basic working knowledge of our Customer Relationship Management (CRM) Software
- Working knowledge of our Reservation and booking software.
- Working knowledge of our Point-of-Sale (POS) System
- Basic working knowledge of our Customer Relationship Management (CRM) Software
- Intermediate skills with Microsoft office, and Windows based PCs
- Intermediate payroll and HRIS platform understanding
- Desirable - Social media proficiency
Personal Qualities:
- Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
Languages:
- English
- Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager, Corporate Director of Sales
Collaborates With: Sales and Marketing, Payroll, Administrative Support Teams, Operations
Supports & Engages With: Manager Assistants, FOH, BOH, Guests