Job Description
Job DescriptionInside Sales Representative I Portland, MEPosition SummaryThe Inside Sales Representative I is responsible for engaging with prospective customers to increase sales, drive customer satisfaction, support member retention, and ensure compliance. This role serves as a key point of contact for individuals seeking information about health plan products and enrollment options.Key Responsibilities
- Conduct sales activities via phone, email, and in-person appointments.
- Educate prospective members on available health plans and enrollment options.
- Complete enrollments and follow up on sales opportunities.
- Deliver exceptional customer service and build strong customer relationships.
- Maintain accurate records and documentation in all systems.
- Manage and prioritize a sales pipeline to meet performance goals.
- Meet or exceed sales, quality, and productivity metrics.
- Participate in process improvement initiatives and special projects.
- Mentor new and temporary sales representatives as needed.
QualificationsRequired
- High school diploma or equivalent.
- 2+ years of sales and/or customer service experience.
- Strong communication, customer service, and relationship-building skills.
- Proficiency with Microsoft Office and other computer applications.
- Ability to multitask and thrive in a fast-paced, goal-oriented environment.
Preferred
- Post-secondary education.
Licensing RequirementsUpon hire, candidates must obtain and maintain:
- State Life & Health Insurance Producer License.
- Required continuing education credits.
- Annual Medicare Sales Training and Certification.
- Annual product-specific certification exams.
Ideal Candidate
- Results-driven with a passion for helping customers.
- Excellent phone and interpersonal communication skills.
- Organized, detail-oriented, and deadline-focused.
- Able to work independently and as part of a team.
- Strong ability to prioritize tasks and manage multiple responsibilities.