Job Description
Job Description
Akira Technologies is seeking an experienced Program/Project Manager with a proven track record in leading ServiceNow implementation and support initiatives. The ideal candidate will bring deep expertise in managing complex IT programs, ensuring successful delivery of ServiceNow platform solutions, integrations, and enhancements in a federal or enterprise environment.
Key Responsibilities
- Lead the planning, execution, and delivery of ServiceNow implementation, upgrade, and optimization projects.
- Manage multiple concurrent workstreams, ensuring alignment with client objectives, schedules, and budgets.
- Collaborate with technical teams, stakeholders, and vendors to ensure seamless platform integration and adoption.
- Develop and maintain detailed project plans, schedules, risk registers, and status reports.
- Oversee change management, user training, and knowledge transfer to ensure operational readiness.
- Establish and maintain governance structures, communication plans, and stakeholder engagement strategies.
- Ensure compliance with applicable security, privacy, and federal IT standards.
- Identify opportunities for process improvements and enhanced ServiceNow platform utilization.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
- Minimum 10 years of program/project management experience, with at least 5 years in ServiceNow environments.
- Proven experience leading ServiceNow implementations, including ITSM, ITOM, HRSD, CSM, or other ServiceNow modules.
- Strong understanding of ServiceNow architecture, capabilities, and best practices.
- PMP, PgMP, or PRINCE2 certification required; ITIL certification preferred.
- Exceptional leadership, communication, and stakeholder management skills.
- Demonstrated success managing large-scale IT programs for government or enterprise clients.
Preferred Qualifications
- Experience with Agile and hybrid delivery methodologies.
- Federal government contract experience.
- ServiceNow Certified System Administrator (CSA) or relevant ServiceNow certifications.
Salary Range: $125,000 to $175,000
Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
General Description of Benefits
Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.
Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.
About Akira Technologies
Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.
Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.