Job Description
Job Description
Homes by WestBay & Casa Fresca Homes offer a new kind of home building experience with a focus to deliver an exceptional homebuilding experience at an outstanding value. Recognized both nationally and regionally for our award-winning new home designs, we offer new single-family homes for sale throughout the finest new communities within the Tampa Bay area. Founded in 2009, we have evolved into the largest, privately owned new homebuilder in the Tampa Bay and Central Florida markets.
We are looking for a new Warranty Manager to join our team. The Warranty Manager is responsible for all Warranty activities throughout the Tampa Division
General Accountabilities
- Manage weekly activities of all Warranty Reps.
- Oversee management of needed reports to monitor progress.
- Manage 30-day and 11-month customer walks assuring they are scheduled accordingly based on closing dates.
- Monitor turnaround time on all open warranty tickets, all open ticket should be complete within 21 to 30 days for receipt.
Job Qualifications
- A high school degree is required; however, a four-year degree in Business, Engineering or Construction Management is preferred.
- Minimum of 5 years of practical experience in field management, and customer relations.
Competencies
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
- Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Works well in group problem solving situations; Uses reason. Collaborates with other departments to resolve common issues. Proficient with Microsoft Office Tools.
- Manages conflict and resolve problems in a professional manner.
- Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
- Negotiation skills - Influences others for the good of the organization.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote the quality of the product, processes and the customer experience; Applies feedback to improve performance; Monitors own work to ensure quality.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Gives recognition to others as appropriate; Attracts talent.
- Culture – Consistently promotes company culture and Mission Statement