Job Description
Job Description
Administrative Coordinator
Position Description
About M|H CPA PLLC
M|H is one of the largest locally owned public accounting firms in Central Illinois, with offices in Champaign, Peoria, and Danville. We provide a full range of assurance, tax planning & preparation, transaction services, environmental, social & governance (ESG), and client advisory services, serving clients across diverse industries.
We combine the expertise, resources, and reputation of a larger firm with the personalized attention and flexibility of a boutique firm, ensuring our clients receive tailored solutions that meet their unique needs.
At M|H, we are committed to cultivating a culture that values work-life balance while offering meaningful career and personal growth opportunities. Our team members gain hands-on experience with a wide range of client needs, allowing them to develop professionally and advance within the firm.
Our growth is driven by strong client relationships, a dedication to team development, and a commitment to giving back to the communities we serve.
Position Summary
The Administrative Coordinator provides administrative and operational support to assigned departments, helping teams deliver timely, accurate, and professional client service. This role coordinates recurring workflows, maintains key documentation, and supports billing, engagement administration, and client deliverables. Strong organization, attention to detail, and consistent follow-through are essential.
Essential Responsibilities
Billing and Department Support
- Prepare monthly client billing statements, coordinate reviews and approvals, and follow up on missing information or discrepancies.
- Maintain department schedules and tracking tools, and coordinate meetings, materials, and follow-up items as needed.
Engagement Administration and Documentation
- Prepare and coordinate engagement letters using approved templates, including routing for review, obtaining signatures, and tracking completion.
- Support client onboarding and maintain accurate, organized client records and engagement documentation.
Client Communication and Deliverables
- Draft, format, and proofread correspondence and client materials for accuracy, clarity, and consistency with firm standards.
- Assemble and distribute approved client deliverables, respond to routine administrative inquiries, and direct technical questions to the appropriate professional.
Workflow Coordination and Process Improvement
- Monitor recurring tasks and deadlines, follow up on outstanding items, and communicate progress or potential delays.
- Maintain process documentation and recommend improvements that strengthen efficiency, accuracy, and consistency.
General Firm Support
- Provide front desk and phone coverage as needed, welcoming visitors and responding to or routing inquiries professionally.
- Collaborate with the administrative team to provide backup coverage, balance workloads, and support firm projects and seasonal needs.
Qualifications
- Previous administrative, office coordination, or client service experience, preferably in a professional services environment.
- Strong organizational, communication, and proofreading skills, with the ability to manage competing priorities and meet deadlines.
- Proficiency with Microsoft Office and the ability to learn firm-specific billing, workflow, and document management systems.
- Sound judgment, discretion with confidential information, and the ability to work independently while collaborating with others.
What Success Looks Like
- Billing, engagement documentation, and client deliverables are accurate, complete, and timely.
- Outstanding items are tracked through completion, with concerns communicated early.
- Clients and colleagues receive responsive support, and documented processes allow for consistent execution and reliable coverage.
Benefits Include
Comprehensive health plan
Paid time off + 9 paid holidays annually
401(k) with employer contributions
Compensation
At M|H, compensation is designed to reflect an individual’s experience, qualifications, and market conditions within their role. The salary range for this position takes multiple factors into account, including education, relevant skills, work experience, certifications, and location. As a result, the final offer for the selected candidate may fall anywhere within the stated range.
M|H is an equal opportunity employer. We do not sponsor work authorization for experienced or entry level candidates who will require sponsorship now or in the future.