Job Description
Job DescriptionON LOCATION On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Milano Cortina 2026, LA 2028), FIFA, NFL, NCAA, UFC, and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and sports entertainment company. ESSENTIAL FUNCTIONS & RESPONSIBILITIES The Assistant On-site Operations Manager will play a pivotal role in supporting the Platinum Team throughout the FIFA World Cup 2026™.
Primary Responsibilities
- Ensure seamless delivery of high-quality hospitality programs by assisting with client communication, program planning, and daily operational tasks.
- Assist in managing the on-site delivery of logistics including transportation, lodging, food & beverage, ticketing, and special events for designated platinum corporate groups and high net worth individuals.
- Assist in addressing and resolving guest concerns or escalations in a timely manner, consulting with the appropriate internal staff as needed.
- Track and execute additional service requests, working to manage add-ons effectively and efficiently.
- Maintain proactive communication with the program team to confirm logistical needs, adapt plans as needed, and facilitate seamless execution of services.
- Provide operational and logistical support to ensure program milestones are met, and client expectations are exceeded.
- Maintain a customer-centric approach by ensuring a seamless and positive experience throughout the event.
- Support team collaboration and cross-workstream communication by sharing relevant updates and identifying potential issues.
- Analyze situations to recommend improvements that enhance program efficiency and client satisfaction.
- Support post-event reviews by gathering feedback, identifying areas for improvement, and contributing to future program enhancements.
This job description is not designed to cover or contain a comprehensive listing of the Assistant On-site Operations Manager’s activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above, at the highest level. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities:
- While not mandatory, a degree in Event Management, Hospitality, Marketing, Communications can be beneficial, as well as industry recognized certifications
- Experience supporting operations, planning, and management for large-scale events preferred
- Previous experience with major global sporting events (e.g., FIFA World Cup, Super Bowl, Olympics/Paralympics) is a plus but not required
- Strong ability to assist in planning, coordinating, and executing multiple tasks simultaneously
- Problem-solving mindset with the ability to anticipate challenges and support solutions with minimal disruption to program execution
- Ability to stay organized and work efficiently under pressure and tight deadlines
- Strong communication skills to effectively engage with vendors, sponsors, and stakeholders
- Prior use of general Microsoft Office products required
CORE VALUES As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:
- Exceed all service expectations with our customers, our partners, and each other
- Create value by enriching people's lives
- Do the right thing and bring others along with us — always
- Propel the power of diversity, in thought, team, and experience
- Partner to generate win-win solutions • Ignite and empower our team's entrepreneurial spirit
- Exude respect and gratitude — treat others as you would want to be treated
Pay Rate
- Hourly rate: $45 (paid on a weekly basis)
- Per Diem: $60
Short-term Contract Dates
- Anticipated Start Date: 7/12/26
- Anticipated End Date: 7/16/26
On Location provides equal opportunity for all individuals we engage. All qualified applicants receive fair consideration without regard to race, color, religion, sex, age, national origin, disability, or genetic information.