Job Description
Job Description
Greetings!!!
I am Lokesh from SRI Tech Solutions. Regarding below Job requirement. Kindly have a look at it and please revert me with your updated resume if interested.
Role: Desktop Support
Location: 6311 W Custer Street, Manitowoc, WI 54220, USA
Duration: 1 Year
Job Description
The Desk Side Support Engineer provides on-site technical assistance to resolve complex hardware, software, and network issues escalated from the help desk. This role involves hands-on troubleshooting, system installations, and ensuring minimal downtime for end-users. The ideal candidate will excel in customer service, problem-solving, and collaborating with IT teams to deliver seamless support.
Technical Support:
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Troubleshoot software problems (OS, applications, drivers) and perform installations/upgrades.
- Configure and deploy workstations for new hires, including imaging and data migration.
- Assist with network, server, and telecom equipment issues on-site.
- Hands and Eyes Support
- Break Fix
- IMACD (Install, Move, Add, Change, and Disposal)
- Desk Side Support
- Dispatch Site
- Network Infrastructure Support Amended to add “– as a Hands and Eyes Support Model
- Server Infrastructure Support – as a Hands and Eyes Support Model
- AV Support – as a Hands and Eyes Support Model
- Server infrastructure, BIOS setting changes, IDRAC configuration and cable & PDU management
- Support boardroom and meeting room AV systems
- Log in to servers or network appliances when needed to assist remote teams (e.g., screen sharing or confirming status lights)
- Manage and rotate backup tapes as directed by backup administration teams
- Maintain documentation on hardware, configuration, and key user processes in collaboration with other support teams
- Participate in check-ins with the remote service delivery team Perform user account administration (e.g., password resets, group changes) in Active Directory
- Support standard software platforms, including Windows, Office 365 (Outlook, Teams, OneDrive), and VPN access
- Escalate issues to remote teams as needed and track resolution progress
- Image, deploy, and troubleshoot desktops and laptops
- Maintain hardware inventory and prepare loaner/spare devices
- Install and configure printers, basic software, and peripheral equipment
- Coordinate warranty returns or hardware replacements as needed.
Incident Management
- Address escalated tickets from the help desk promptly.
- Document solutions in the ticketing system and maintain knowledge base articles.
Physical Requirements
- Ability to lift up to 30 lbs (e.g., workstations, monitors).
- Mobility to move across facilities for troubleshooting.
Thanks & Regards,
Nagavamsapu Lokesh | US IT Recruiter