Job Description
Job Description:\n\nSalary: $68k to $78k Annual Salary, Exempt Property Manager ABOUT US Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services. Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place? If so, please read on! What are you passionate about? At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility. Hope Solution's mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. Could our mission be your mission? Learn more about us @hopesolutions.org TEAM SNAPSHOT We're adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients. We'd like to learn more about youapply for the role! What's our team like? Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games. AlexChief Operating OfficerLives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time. ChristinaChief Financial OfficerResides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time. BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling. BillVice President of ProgramsResides with his partner. Licensed Marriage and Family Therapist with 25+ years experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation. CaylaDirector of Evaluation & Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading. DebbieDirector of Development & External RelationsResides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications. DominickDirector of Re-Entry Housing & ServicesA fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips. KristinaDirector of Human ResourcesWith over 20 years of experience in HR, leadership, people management, and operations, she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie, she lives with her child and enjoys spending time with her family, cycling, hiking, and keeping life light with laughter and fun. MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' CARE Committee and board member. TanyaDirector of Rapid Re-Housing & NavigationResides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball. WHO WE ARE LOOKING FOR: Please note, that this is a temporary position. Guided by the Properties & Services Manager, the Property Manager assumes a pivotal role in the Families in Supportive Housing (FISH) program, orchestrating housing unit occupancy and maintenance. This position also plays a key role in providing essential backup support for various multi-site program units. The scope of responsibilities encompasses a wide spectrum, including overseeing tenant rental agreements, supervising maintenance and repair workflows, engaging with landlords and owners, ensuring accurate tenant records, and conducting thorough quarterly unit inspections. Distinguished by its dynamic balance between office-based tasks and hands-on fieldwork, this role serves as a linchpin for tenant satisfaction and operational excellence. Within the office environment, meticulous attention is given to managing tenant agreements and maintaining impeccable records, setting the foundation for streamlined property management. Beyond the office, the Property Manager steps into the field, embarking on a mission to deliver on-site property management services. Covering an extensive portfolio of units and tenants scattered across Contra Costa County, this facet of the role embodies dedication and adaptability. Supervisory Responsibility: None WHAT WILL YOU DO: Resident Support:Maintain familiarity with all assigned residents.Collaborate closely with all supportive staff connected to residents to support residents to overcome issues that may place them at risk for eviction, including but not limitedto:behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.Encourage all residents to take advantage of the services and programs available to them.Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach and attention to residents' cultural needs. Property Management:Ensure unit vacancies are filled within45 days, non-urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after unit inspections.Ensuretimelyand high-quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard.Assistwith resident intake/certification/verificationpaperwork.Maintain contact with housing applicants and work collaboratively toassistin managing the assessment and intake process for housing applicants.Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc.Ensure smooth move-in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on-site property manager, if applicable.Manage resident complaints and issues.Calculate resident rents per program requirements, process tenant rentpayments, andaddresslate paymentsin collaboration with other Property Management and Support Service staff.Maintain good working relationships with landlords/owners who lease to Hope Solutions. Cultural Responsiveness:Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book,The Color of Law. Organizational/Administrative Responsibilities:Professionally represent Hope Solutions in all circumstances.Comply withpolicies, procedures, standards of practice, and outcome requirements for the program.Comply withall legal/ethical professional guidelines formaintainingconsumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on clients behalf, and assuring consumer safety.Comply withall local, state, and federal regulations as well as with Hope Solutions policies and procedures.Maintain knowledge of and compliance with Fair Housing regulations.Assistwith the creation/distribution of client satisfaction/feedback surveys.Assistwith data entry and completion of financial reports, tenant statements, billings, and correspondence.Update the Properties & Services Manager, Director of Properties & Support Services, and the Finance department on financial mattersregardingmonies received and spentformaintenance, repair/rehabilitation, insurance claims, and reports.Attend all required meetings, including but not limited to: Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.Attend program development meetings asrequired.Interface and integrate efficiently with Hope Solutions management, service providers, and residents.Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage ina timelyandaccuratemanner.On-call, after-hours, and backup work will berequired.Other duties as assigned. Work Location Classification:Mobile: Work is performed across multiple locations and in the field rather than at a single fixed site. Staff travel as needed to meet with clients, partners, and operational needs. This classification applies to all Program Direct Service staff.Work from home must be approved in advance by the Program Director or Manager.Written approval (email) is required.All new program employees are expected to work on-site for the first 90 calendar days. Any exception requires approval from the Program Director or Manager.Program staff are expected to structure the workday with approximately six hours of face-face work and approximately two hours of administration/documentation time (this time can be averaged during a given week or month, depending on client and program need and with approval of the supervisor).Client-facing work may occur on-site or in the field, depending on the role and program needs, and may include appointments, sessions, engagements, support services, client-present coordination of community resources/services, and other direct service activities.This expectation may flex to accommodate operational needs, client availability, safety concerns, or urgent program priorities while still meeting performance expectations.When requesting to work from home, the employee must make the request to their direct supervisor in advance. The request must include the requested date/hours,the business reason, and a work plan for the day. For urgent same-day situations, the employee must notify leadership as early as possible and follow directionsregardingwork-from-home approval, schedule adjustment, or use of leave time.When approved to work from home, employees must maintain confidentiality, work from a professional/private environment, complete assigned tasks and documentation on time, and track time accurately. Position Qualifications:Knowledgeof andbelief in Housing First philosophy and strategies.Passion for anddemonstratedexperience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities.Experience with and/or interest in handling light maintenance skills is strongly preferred.AA or AS degree in Business or field applicable to property management and/or a minimum of 3years experiencein property management.Knowledge or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties.Bi-lingual in English/Spanish is a plus.Outstanding written and verbal communication skills.Computer proficiency in the use of Microsoft and database applications.Must have an operational vehicle, auto insurance, valid California drivers license, and be willing to drive for work.Must passLiveScanscreening and TB test.Salary contingent upon skill and experience. Physical Qualifications:The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.May accompany consumers on walks to local resources (grocery store, childcare, parks) up to mile in distance.Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night. Compensation & Benefits:Flexible, dynamic work environment.100% premium paid for employee Kaiser health and dental care.Matched 403b retirement savings.11 paid holidays, plus 3 floating holidays.Ability to accrue 2-4 weeks' vacation depending on tenure.Life insurance and Employee Assistance Program. We are an equal-opportunity employer. If you're a good fit, we want to meet you! * Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.