Job Description
Job Description
Position Title: PM Front Desk Attendant
Department: Front Office / Guest Services
Reports To: Front Office Manager or General Manager
Shift: Evening / PM Shift (typically 3:00 PM – 11:00 PM, weekends and holidays required)
Position Summary
We are seeking a reliable, professional, and guest-focused PM Front Desk Attendant to join our hotel team. This position is responsible for providing exceptional customer service to guests during evening operations, handling check-ins and check-outs, resolving guest concerns, answering phones, and supporting smooth hotel operations during the PM shift.
The ideal candidate is friendly, detail-oriented, organized, and comfortable working in a fast-paced hospitality environment.
Key Responsibilities
- Welcome guests and provide a positive first impression of the hotel
- Process guest check-ins and check-outs accurately and efficiently
- Handle reservations, room assignments, and payment processing
- Answer phone calls and respond to guest inquiries professionally
- Address guest concerns, requests, and complaints promptly
- Maintain accurate guest records and daily reports
- Coordinate with housekeeping and maintenance regarding room status and guest needs
- Balance cash drawer and complete end-of-shift paperwork
- Monitor lobby activity and help maintain a clean, professional front desk area
- Follow hotel policies, procedures, and safety standards
- Assist with audit preparation and shift handoff communication
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer skills and ability to learn hotel management software
- Ability to multitask and remain calm under pressure
- Professional appearance and positive attitude
- Reliable attendance and punctuality required
- High school diploma or equivalent preferred
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to work evenings, weekends, and holidays
Preferred Skills
- Experience with PMS systems such as Opera, OnQ, ChoiceADVANTAGE, or Cloudbeds
- Cash handling experience
- Bilingual skills are a plus
Benefits (Optional Section)
- Competitive pay
- Employee hotel discounts
- Paid time off
- Flexible scheduling
- Opportunities for advancement
Sample Closing
If you enjoy working with people and creating excellent guest experiences, we’d love to hear from you. Apply today to join our hospitality team.
Here’s a shorter version if you want something more concise for Indeed or Facebook:
PM Front Desk Attendant
We are looking for a dependable and customer-focused PM Front Desk Attendant to join our hotel team. Responsibilities include guest check-in/check-out, answering phones, handling reservations, resolving guest concerns, and maintaining smooth front desk operations during evening shifts.
Requirements:
- Customer service experience preferred
- Strong communication and computer skills
- Ability to work evenings, weekends, and holidays
- Friendly, professional attitude and reliable attendance
Hotel experience is a plus but not required. Training available for the right candidate.
Company DescriptionTexas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!
Company Description
Texas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!