Job Description
Job Description
Summary/objective
Coordinate material installations between customers and Installers.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide excellent customer service while communicating with customers over the phone and in writing.
- Act as a liaison between multiple parties to bring an installation to completion.
- Collaborate with installers, estimators, and other company personnel to ensure a positive customer experience.
- Review customer contracts for accuracy.
- Schedule installations with customers and assign installers to perform the installation.
- Maintain installer calendars through the system.
- Prepare necessary paperwork.
- Keep detailed notes throughout the entire installation process, from start to finish.
- Transfer materials from location to location as needed for installations.
- Review the assigned materials before providing pick tickets to ensure that inventory is assigned as needed.
- Follow up with Purchasing where applicable when waiting for materials to arrive for the scheduled installation date.
- Confirm installation completion with installers and adjust JSTATs to ensure Accounting collects the balance due from customers.
- Handle customer concerns, repairs, and claims as necessary.
Competencies
- Analytical Thinking - Applies logic to solve problems and get the job done
- Client Service - Responds to the clients and anticipates their needs
- Conflict Resolution - Works to resolve differences and maintain work relationships
- Decision Making - Makes decisions and takes responsibility for them
- Ethics - Fosters a diverse and respectful workplace
- Even Temperament - Controls emotions without retaliating against negative behavior
- Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
- Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
- Initiative - Remains proactive when suggesting improvements and solving problems
- Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
- Persuasive Communication - Displays verbal and written communication that influences others
- Problem Solving - Solves problems while ensuring rules and directives are followed
- Project Management - Brings together every component of a project, including resources or planning, that is needed to complete it in a timely manner.
Supervisory responsibilities: None
Work environment: Office environment, temperature-controlled
Work Location: Modest, CA, or other location as required
Physical demands: Repetitive movement of hands and fingers
Typing and/or writing, talking, and hearing.
Travel required: None
Required education and experience:
- High School Diploma, GED, or equivalent
- Customer Service Experience
- Experience in scheduling or event planning
- Google Suite or Microsoft Office
- Computer literate
- Able to work independently
- Natural problem solver
Preferred education and experience
- Rollmaster experience