Job Description
Job Description
Sales Associate - Jewelry By Designs, Woodbridge VA
About Jewelry By Designs
Jewelry By Designs is dedicated to providing exceptional jewelry experiences customized to each client's unique and individual wants and needs. Our mission is to enrich the lives of individuals in our community by maintaining a strong team built around core values of excellence, education, community involvement, accessibility, and creating lasting relationships with our customers.
Position Summary
We are seeking a passionate Sales Associate to work directly with customers to identify jewelry preferences, build meaningful relationships, answer questions, and assist with in-store sales while delivering an outstanding customer experience. This role requires someone who performs daily responsibilities with excellence and understands proper procedures in a luxury jewelry retail environment.
Essential Responsibilities
Customer Service & Sales:
- Work directly with clients to identify jewelry preferences, answer questions, and assist with in-store counter sales while providing an exceptional customer experience
- Support the sales team with in-store counter sales and service operations
- Maintain comprehensive knowledge of store inventory, jewelry trends, precious stones, and metals
- Process sales transactions accurately using our POS system
- Execute all related sales procedures and protocols with precision
Relationship Building & Customer Management:
- Maintain detailed client and prospective client information in our database, including preferences, wish list items, and upcoming special events
- Send timely thank you notes and follow-up communications consistently to develop lasting customer relationships
- Demonstrate proficiency with our CRM system to track customer interactions and nurture long-term relationships
- Meet CRM usage requirements and clientele development quotas
Store Operations & Support:
- Support comprehensive store operations including opening and closing procedures
- Answer phones professionally and handle customer inquiries with expertise
- Follow all security protocols and procedures to protect inventory and ensure safety
- Conduct accurate inventory case counts and assist with stock management
- Perform store maintenance and housekeeping duties to maintain pristine showroom appearance
- Execute warm sales transfers to specialists (designers, customer service, repairs) as appropriate
Communication & Professional Development:
- Maintain open and timely communication with team members, management, clients, and vendors regarding project status, sales opportunities, and design questions
- Demonstrate strong work ethic with eagerness to learn about jewelry, gemstones, and industry trends
- Actively pursue new sales opportunities with customers, including add-on services and complementary products
- Stay current with jewelry fashion trends and seasonal opportunities
Key Performance Indicators
Your success will be evaluated based on:
- Achievement of individual and team sales goals
- Closing ratio performance and conversion rates
- Professional handling of returns and exchanges
- Collaborative team selling approach
- Effective use of CRM system and achievement of clientele development quotas
- Customer satisfaction and retention metrics
Required Qualifications
Education & Experience:
- High school diploma or GED required
- Minimum of one year retail sales and customer service experience, preferably in luxury goods or jewelry
- Accredited Jewelry Professional certification or GIA education strongly preferred to develop comprehensive working knowledge of jewelry trends, precious stones, metals, and industry standards
Essential Skills:
- Excellent oral communication and active listening skills with exceptional attention to detail
- Strong organizational abilities and effective multitasking capabilities
- Competent computer skills and ability to quickly learn new software systems
- Understanding of social media platforms and their role in customer relationship management
- Proven networking abilities and relationship-building skills
- Professional appearance and demeanor appropriate for luxury retail environment
- Availability to work Tuesday through Saturday, 10:00 AM to 6:00 PM schedule
Core Competencies We Seek
Commitment to Quality: Maintain focus on selling products of the highest quality and value, with careful selection that fulfills our clients' needs while providing satisfaction and adhering to our standards of excellence.
Exceptional Client Experience: Provide clients with shopping experiences that exceed expectations and create lasting memories, whether in-store, by phone, or through online interactions, including proactive follow-up on orders and services.
Service Excellence: Deliver service that matches and enhances the buying experience, understanding that exceptional service is integral to every sale and customer interaction.
Outstanding Customer Service: Provide exceptional customer service in every interaction - in-store visits, phone conversations, or online communications, whether completing a sale or handling service requests. Maintain consistently high standards without exception.
Integrity: Demonstrate integrity, awareness, loyalty, and full understanding of our values through proactive communication, taking ownership of responsibilities, and contributing positively to our community presence.
Teamwork: Be an integral part of a positive, motivated, and educated team that takes pride in jewelry expertise, client relationships, service quality, and community involvement through clear communication and collaborative support.
Leadership & Growth: Proactively communicate and contribute to store success, work collaboratively with all team members, and embrace feedback as opportunities for personal and professional growth.
Physical Requirements
- Ability to sit or stand for extended periods throughout the workday
- Regular walking on level surfaces within the retail environment
- Occasional lifting, pushing, pulling, carrying, or reaching above shoulder height, below waist level, or lifting up to 10 pounds for inventory management and display arrangement
- Fine motor skills for handling delicate jewelry pieces and operating equipment
- Visual acuity for examining jewelry details and assisting customers with selections
- Reasonable accommodations available for qualified individuals with disabilities
What We Offer
Join our dedicated team in a dynamic luxury jewelry retail environment where you'll have opportunities to develop expertise in fine jewelry, build meaningful customer relationships, and contribute to a business that values quality, service, and community involvement. You'll work with beautiful jewelry pieces while helping customers celebrate life's most important moments.
Amazing Work-Life Harmony: We believe in providing our team with excellent work-life balance through our retail schedule of Tuesday through Saturday, 10:00 AM to 6:00 PM, with Sundays and Mondays off. This schedule allows you to enjoy consecutive days off while maintaining consistent hours throughout your work week.
Competitive Compensation & Benefits Package
Compensation Structure:
- Base salary plus commission structure that empowers you to create your own income potential
- Competitive onboarding pay to support you during training and skill development
- Unlimited earning potential through our performance-based commission system
Comprehensive Benefits:
- Individual basic health insurance (company paid)
- Vision insurance (company paid)
- Dental insurance (company paid)
- 401(k) retirement plan
- Long-term disability insurance (company paid)
- Short-term disability insurance (company paid)
- Paid Time Off (PTO) for optimal work-life balance
- Additional benefits package designed to support your overall well-being
Location: Woodbridge, VA
Employment Type: Non-Exempt
Reports to: Store Manager
Department: Retail Sales
Ready to Start Your Jewelry Career?
If you're passionate about luxury retail, enjoy building customer relationships, and want to develop expertise in fine jewelry, we want to hear from you! This position offers the opportunity to work with exquisite jewelry while providing exceptional service to customers celebrating life's special moments.
Jewelry By Designs is an equal opportunity employer committed to providing equal employment opportunities to all qualified individuals.