Job Description
Job Description
We are looking for a dedicated overnight concierge to join our compassionate team at our Residential Care Senior Living Facility in Great Falls, MT, As an overnight concierge, you will play a vital role in our operation while ensuring our residents safety and comfort. If you have a passion for senior care and are committed to delivering high-quality service, we would love to hear from you!
*10pm-8am Shift*
What You'll Do:
- Resident & Guest Services
- Greet and assist residents, families, and visitors with compassion and professionalism.
- Answer phones, take messages, and direct calls/requests to appropriate staff.
- Manage mail, package, and prescription deliveries and distribution.
- Provide information about community amenities and local points of interest.
- Assist with resident needs, from escorting to coordinating small requests.
Safety & Security
- Monitor CCTV, fire panels, door alarms, and emergency call systems.
- Conduct regular interior/exterior patrols and investigate unusual activity.
- Maintain key/gate pass logs and visitor sign-in/out records.
- Respond to emergencies and communicate urgent resident changes to supervisors.
Administrative & Operational Support
- Maintain accurate daily logs, incident reports, and work order requests.
- Perform basic clerical duties (typing, filing, data entry) for other departments.
- Keep the lobby, reception, and common areas neat, stocked, and presentable.
- Support marketing efforts by positively interacting with prospective residents.
Essential Skills
- Exceptional communication & interpersonal skills.
- Strong problem-solving & multitasking abilities.
- High level of compassion, discretion, and integrity.
- Attention to detail and organizational skills.
- Ability to remain calm and effective during overnight shifts and emergencies
What We're Looking For:
- Previous experience in a senior care or long-term care setting is a plus.
- Current CPR/First Aid certification is a plus.
- Strong attention to detail and ability to follow protocols.
- Excellent communication and interpersonal skills, especially with families and the care team.
- Compassionate, patient, and reliable.
- Ability to lift and assist residents (up to 50 pounds).
- Must pass background checks and drug screening.
Why Work With Us?
- Competitive pay and benefits package
- A supportive team environment with a focus on resident care and family involvement
- Paid time off (PTO) and paid holidays
If you’re passionate about enhancing the lives of seniors, maintaining strong family relationships, and providing safe and effective medication administration, apply today!