Information Technology Specialist
Job Description
Job Description
About Tonix*
Tonix is a biopharmaceutical company, publicly traded on NASDAQ (ticker: TNXP). The Company is focused on commercializing, developing, discovering and licensing therapeutics to treat and prevent human disease. Tonix markets Zembrace® SymTouch® (sumatriptan injection) 3 mg and Tosymra® (sumatriptan nasal spray) 10 mg. Zembrace SymTouch and Tosymra are each indicated for the treatment of acute migraine with or without aura in adults. Tonix’s development portfolio is composed of central nervous system (CNS), rare disease, immunology and infectious disease product candidates. Tonix’s CNS development portfolio includes both small molecules and biologics to treat pain, neurologic, psychiatric and addiction conditions. The Company’s immunology portfolio includes biologics to address organ transplant rejection, autoimmunity, and cancer. Tonix’s infectious disease pipeline consists of a vaccine in development to prevent smallpox and monkeypox, which also serves as the live virus vaccine platform or recombinant pox vaccine platform for other infectious diseases.
Position Overview
Tonix is looking for a full-time Information Technology Specialist at our Chatham New Jersey office. This position will provide system support for all hardware (PCs, printers, servers) and their associated software. The individual in this position would be responsible for the planning, coordinating, modifying, implementing, and troubleshooting of equipment to meet business needs. This position will be supporting both onsite and remote corporate users and will need to effectively communicate complex technical information to non-technical users.
This is a fast-paced challenging position offering a competitive compensation and benefits package. This position will report directly to the IT Manager and will be based at the Tonix Chatham site in New Jersey.
Essential Duties
- Helpdesk support (In-office and remote)
- Provide tier I+II support. Escalate tickets to supervisor as needed
- Support onboarding of new employees
- Configure new workstations, printers, and any other hardware needs
- Installation of company software
- Relocate equipment for employees and laboratories
- Support the Audio/Visual technologies in common areas
- Manage and inventory IT equipment and software licenses
- Ticketing System
- Work within ticketing system to document IT requests
- Track tickets from creation to closure
- Maintenance and Support for IT equipment
- Assist with equipment and software upgrades/patching
- Coordinate support calls with 3rd party vendors
- Trace and patch ethernet cables
- Follow all established occupational health and safety procedures, good manufacturing practices (GMP’s) and standard operating procedures (SOP’s)
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
- Perform ad-hoc work/special projects as necessary to support Tonix on various business initiatives
Minimum Qualifications
- Bachelor’s degree in computer science or 4 years of relevant experience preferred
- Ability to diagnose and troubleshoot basic technical issues
- Basic skills in the follow areas: PC/laptop hardware, software, telecommunications, and networking
- Understanding of DNS, DHCP, AD and basic networking
- Lifting/moving of equipment up to 50 lbs. is required
- Ability for minimal travel
- Dedicated team player who can withstand the high demands of a fast-paced environment
- Excellent written and verbal communication skills are essential
- Strong planning and organizational skills
- Comfortable working independently with minimal supervision
- Highly organized, results driven, problem solver, and collaborator
- Demonstrate ability to perform the essential duties of the position with or without accommodation
- Excellent customer service and soft skills when working with and responding to end user needs and questions
- Ability to adapt and use problem solving skills to resolve real time issues
Preferred Qualifications
- Proficient with latest version of Windows Server and/or Azure Platform
- Experience with M365 and ConnectWise
- Knowledge of VMware or other virtual infrastructures
Recruitment & Staffing Agencies
Tonix does not accept agency resumes unless contacted directly by internal Tonix Talent Acquisition. Please do not forward resumes to Tonix employees or any other company location; Tonix is not responsible for any fees related to unsolicited resumes.
Compensation & Benefits
Annualized base salary ranges from $50,000 to $90,000 plus target incentive; actual salaries will vary and may be above or below this range commensurate with several factors including experience, education, training, location, and merit.
Tonix provides a comprehensive compensation and benefits package which includes:
- Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Programs
- Pet Insurance
- Retirement Savings 401k with company match and annual discretionary stock options
- Generous Paid Time Off, Sick Time, & Paid Holidays
- Career Development and Training
Tonix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, genetics, or any other characteristic protected by law. In addition to federal law requirements, Tonix complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. Tonix expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic, information, disability, veteran status, or any other characteristic protected by law.