Job Description
Job Title: Global Security Operations Analyst
Duration: 12+ Months (Possible temp to hire)
Location: Marlborough, MA 01752
Onsite Role
3rd shift, Sun through Thu, from 12:00am-8:00am EST
Responsibilities:
- Looking more threat intelligence experience; identifying, acting, proactive defense and risk mitigation, strategic decision making, etc.
- Position and duties relate to the physical safety of people.
- Calm demeanor is crucial to this position; someone who can multitask and communicates effectively.
- The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks.
- The GSOC directly supports the Global Security & Resiliency team and other business units.
- Monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents.
- Utilize software and social media programs to recognize incidents that may place the company’s sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately.
- With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
- Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
- Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
- Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
- Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders
- Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
- Receive calls for help/assistance from employees worldwide and respond appropriately
- Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
- Monitor access control and CCTV systems for alarms and coordinate appropriate response
- Draft and send emergency mass notifications and other crisis communications
Education/Experience:
- Bachelor’s degree preferred and or equivalent related work experience.
- 3+ years’ experience in security, law enforcement, military, or related field, with customer service experience.
- Ability to stay calm during stressful situations.
- Knowledge of Microsoft Office suite software programs.