Assistant General Manager

Avocet Hospitality Group

Folly Beach, SC, USA

Published: 6/14/2022

Retail

Full Time

Job Description

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.

POSITION SUMMARY:

The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the Hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day to day operation of Front Desk, Bell, Housekeeping, Maintenance, F+B and Administrative Teams in conjunction with the GM and making sure that all departments run smoothly and efficiently

MAIN DUTIES AND RESPONSIBILITIES:

Approach all encounters with guests and employees in a friendly, service-oriented manner
Act as an ambassador to the Hotel and ensure that guests are receiving an unparalleled guest experience
Remain readily accessible to guests and employees at all times.
Answer phones, make reservations, check in and check out guests as needed
Read EOS reports upon arrival for the day, noting and addressing significant events that may require action
Be aware of the status of the availability of rooms to ensure revenue is maximized
Maintain effective communication between all Hotel Departments
Maintain effective communication and coordination with Corporate Departments.
Monitor all no-show charges, research credit card discrepancies and refunds, research adjustments, respond to chargebacks
Inspect public areas for cleanliness, overall conditions as well as potential safety hazards
Investigate, report and coordinate all guest and employee accidents
Monitor and enforce existing SOPs
Assist in the selection and training of new employees
Inspect guestrooms and provide feedback to Housekeeping and Maintenance Departments
Monitor and update Property Management System as required
Assist in evaluating the performance of all employees
Day to Day management responsibilities including scheduling, motivating, assigning, training, purchasing and policy and procedural assessments
Assist in Administrative duties related to Payroll, Accounts Payable and Human Resources.
Monitor Reputation Management and respond to all reviews.
Provide assistance to Restaurant, Coffee Shop or Banquets as needed

SUPERVISORY RESPONSIBILITIES:

GUEST SERVICE DIRECTOR/MANAGER
HOUSEKEEPING DIRECTOR/MANAGER

JOB REQUIREMENTS:

Education: College Degree preferred

Experience: A minimum of 3 years in Hotel or Hospitality/Entertainment Industry Management

Skills:

Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations with minimal supervision
Be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
Must have the ability to understand and analyze complex information and data from various sources
Great problem solving with attention to detail
Ability to understand and affect financial information
Must be able to work flexible shifts with and average of 50+ hours per week
Maintain regular attendance in compliance with Hotel standards and as required by scheduling, which may vary from week to week according to the needs of the Hotel
Maintain high standards of personal appearance and grooming.
Comply at all times with Tides and Avocet Hospitality Groups standards and regulations to ensure safe and efficient Hotel operations.
Must be a team player
Excellent organization and time management skills
Have a passion for creating an exceptional experience for all guests

WORKING CONDITIONS:

This is NOT a desk position. The Assistant General Manager will be a dynamic figure in the Hotel that will affect and “touch” each Department during the shift

Equipment to Be Used:

COMPUTER - Fluency in Microsoft Office and Google Suite
PMS - Opera Cloud
POS - Micros
Accounting Software - M3
Accounts Payable Software - Concur
Payroll Software - ADP
Reputation Management - Revinate
Onity - Room locks
Light usage of Knives and light Maintenance equipment is possible

Physical & Mental Requirements:

Long hours are to be expected, including evenings, weekends, holidays and occasionally overnight.
Must be able to perform simple grasping, fine manipulation and repetitive hand and arm movement frequently
Must be able to work indoors and outdoors
Must be able to stand on feet throughout the shift
Must be able to push, carry, lift or otherwise move objects up to 50 pounds.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
Must be able to climb stairs
Must be able to read, write and speak English
Must be able to work well under pressure

Work Environment:

Achieving results by having fun
Positive Values
Relaxed, yet productive atmosphere
Commitment to Excellence
Open and Honest Communication
Cooperation, Support and empowerment
Positive reinforcement
High accountability

Benefits:

A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday!
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Tuition assistance discount programs
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants

EOE / DFWP