Spanish Speaking Licensed Vocational Nurse (LVN)
Job Description
Bilingual (Spanish-Speaking) LVN – Care Coordination / Non-Bedside
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Position Overview We are seeking a bilingual (Spanish-speaking) Licensed Vocational Nurse (LVN) for a non-bedside care coordination role. The primary objective of this position is to monitor high-risk patients — including our highest-acuity patients and frequent ER users — to help prevent unnecessary hospitalizations and emergency room visits. This role also provides support for quality-related initiatives and assists the front and back office during urgent situations or emergencies.
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Key Responsibilities
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Quality & Care Coordination
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- Make daily, weekly, and weekend outreach calls to the clinic's highest-risk patients (including Band 5 patients and frequent ER users) to triage concerns and assess social, medical, and emotional needs.
- Submit referrals to insurance-approved resources and route specific patient needs to the appropriate provider.
- Schedule patients for urgent appointments as needed.
- Conduct outreach calls to patients who may be at risk of needing emergency care.
- Follow up on provider-directed calls for patients flagged for additional monitoring.
- Document and submit ER and hospital admission/discharge information through the appropriate portals.
- Attend periodic meetings with the Office Manager to present patient cases to providers for evaluation and guidance.
- Contribute to and help implement strategies for reducing hospitalizations and ER visits; proactively identify and suggest process improvements.
- Conduct weekly outreach calls to Band 5 (highest-acuity) patients.
- Support Transitional Care Management (TCM) by making weekly follow-up calls for four weeks post-discharge and scheduling appointments within 7 days of discharge.
- Assist as needed with quarterly preventive screening campaigns (e.g., Cologuard, breast cancer screening, diabetic eye exams), including reviewing patient lists, contacting patients, and sending orders to appropriate centers or labs.
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Administrative Support
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- Serve as a flexible resource for the front and back office, providing coverage as needed.
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Qualifications
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- Active LVN license
- Bilingual — fluent in Spanish and English
- Strong communication and organizational skills
- Comfortable with phone-based patient outreach and care coordination
- Experience with EMR/portal documentation preferred
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Work Location: In person
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