Student IT Lab Monitor/Office Assistant

Job Description

Job DescriptionDescription:

The IT Lab Assistant provides first-level technical support and general maintenance for campus computer labs. This role supports students, faculty, and staff by troubleshooting hardware and software issues, maintaining lab equipment, and assisting with IT-related services.

Key Responsibilities:

• Monitor assigned campus computer labs for hardware and software issues.
• Conduct periodic checks of student computer labs and classrooms
• Maintain printers, including refilling paper and toner supplies.
• Keep lab areas organized and free of clutter.
• Post and report any "Out of Order" signs or unresolved technical problems.
• Provide first-level support for common IT issues, including:
• Network logins
• Email access
• Internet connectivity
• Blackboard and Web Advisor
• Wireless configuration for mobile devices
• Log and track all inquiries received via phone or in-person walk-ins.
• Escalate unresolved issues to appropriate IT Services staff.
• Assist IT Services personnel with general tasks and technical support.
• Perform scanning, printing, and other basic office duties.
• Manage and track items available for checkout.
• Continue developing technical and computer skills.
• Perform other duties as assigned.

Requirements:

• Ability to lift up to 30 pounds.
• Strong interest and aptitude in using computers in an office environment.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Dependable, organized, courteous, and patient in interactions with others.