Guest Service Agent

Job Description

Job Description

Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring a welcoming and efficient experience from check-in to check-out. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As the first impression of the experience, the ability to be professional, inviting, and committed to serving guests is a must.

Responsibilities

• Greet guests warmly and assist with check-in and check-out processes.
• Manage reservations, including modifications and cancellations, using multi-line phone systems.
• Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Conduct night audits as required, ensuring accuracy in financial transactions.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to enhance the guest experience.
• Handle guest complaints with professionalism and empathy, striving for resolution.

Experience

• Previous experience in hotel or a similar hospitality role is preferred.
• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations and night audit procedures is a plus.
• Excellent phone etiquette and communication skills are essential for managing inquiries effectively.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person