Helpdesk Technician - Tier II

Job Description

Job DescriptionBenefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Location: Washington, DC
Clearance: Public Trust
Employment Type: Full-Time

Company Description


Celestial Innovations Group (CIG) is a fast-moving, mission driven technology firm working at the intersection of innovation, national security, and digital transformation. We support forward-thinking government agencies with cutting edge capabilities in cybersecurity, cloud, AI/ML, and IT modernization. At CIG, we dont just check boxes. We solve real-world problems that matter.

Were building a culture where smart, curious, and driven people thrive. This is a place where your voice matters, your work has impact, and your growth is part of the mission. If you're looking for a team that values trust, clarity, and the power of innovation, this is where you want to be.

Overview


The Tier II Help Desk Computer Specialist provides advanced troubleshooting, escalated issue resolution, and direct support of desktops, systems, and networks within a federal environment. This role requires deeper technical knowledge and hands-on problem solving.

Key Responsibilities

• Resolve escalated Tier I tickets related to hardware failures, OS issues, software malfunctions, and network connectivity.
• Perform workstation imaging, patching, configuration, and deployment.
• Troubleshoot complex issues involving Active Directory, group policies, and workstation security settings.
• Support VPN, remote access technologies, and multi-factor authentication.
• Coordinate with Tier III and engineering teams to resolve systemic issues.
• Document resolution steps and update knowledge base articles.
• Assist with equipment inventory, lifecycle management, and system upgrades.
• Ensure compliance with federal security protocols and configuration standards.
• Administer and support Windows Server environments, Active Directory, DNS, DHCP, and group policies.

Required Qualifications

• 3+ years of IT help desk or desktop support experience.
• Strong knowledge of Windows operating systems, Active Directory, and network fundamentals.
• Strong knowledge of Microsoft Office 365, Azure, Windows operating systems, Active Directory, and network troubleshooting skills.
• Experience with ticketing systems, imaging tools, and system administration basics.
• Excellent troubleshooting and problem-solving skills.
• Ability to meet government clearance requirements.

Preferred Qualifications

• CompTIA Security+
• MCSA, Network+, or equivalent certifications.
• Experience in federal environments.

Flexible work from home options available.