Cisco CUCM Technician - Secret Cleared

Job Description

Job Description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Cisco CUCM Technician - SECRET DoD CLEARANCE

Location: On-site – Arlington, VA
Conversion Salary: $96,000 hourly ($46.15/hour) equivalent during 6 month contract (switches to salary pay upon conversion at 6 months) - option to enroll in health plan at no cost, and 401K

Duration: 6 month contract-to-hire

Position Overview
We are seeking an experienced Cisco CUCM Technician to join our team supporting enterprise telephony operations in a mission-critical environment. This on-site role in Arlington, VA requires strong technical expertise in Cisco Unified Call Manager and related technologies, as well as the ability to work in a fast-paced, ITIL-driven setting.

Qualifications

• Associate's degree from an accredited institution

  • OR High School diploma plus 2 years of relevant experience

• Minimum of 3+ years of demonstrated experience within a Cisco Unified Call Manager environment

• Active CompTIA Security+CE certification at start date

• Active one of the following at start date:

  • Cisco Certified Support Technician (CCST)

  • CompTIA Network+CE

• In-depth knowledge of DoD and industry best practices for Cisco telephony systems

Technical Expertise

• Cisco hardware: Cisco 8800 Series Endpoints, Catalyst C9300 switches, Cisco Business Edition 7000 servers

• Cisco software: Cisco Call Manager Version 15, Cisco Unity Connection, Cisco Emergency Responder

• Virtualization and OS: ESXi Version 7, AlmaLinux Version 8

Key Skills & Attributes

• Excellent verbal and written communication skills for supporting incoming customer calls and emails

• Strong analytical mindset with attention to detail and follow-through

• Ability to identify and articulate key information quickly while exercising sound judgment

• Experience recommending alternative solutions to meet customer needs while building trust and credibility

• Skilled in multitasking, time management, and customer satisfaction improvement

• Collaborative team player in cross-functional environments, adaptable to rapid changes

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.