Repair Technician II
Job Description
Job Description
Job Title: Repair Technician II
Location: Salt Lake City, UT 84123
Duration: 12 Months, possible conversion
Pay rate: $27.04/hr. on W2.
Schedule: Mon-Fri|8:00AM-4:30PM
Position Summary
This position will need to understand and demonstrate the ability to perform activities necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. In addition, this position may be responsible for training new employees on key aspects of the Service process, including PCI (Product Complaint Investigation) analysis, device history investigation, and true root cause analysis to component level if required.
Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs.
This person must be proficient with the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded.
Essential Duties & Responsibilities
• Will perform routine and complex work related to the repair, rework, refurbishment or upgrades of medical devices.
• Troubleshoot and analyze customer device returns to problem solve root cause issues.
• Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance).
• Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
• Assist with notebook/engineering studies, out of box failures analysis and yield improvement activity.
• May perform troubleshooting and repair of devices onsite at customer locations.
• Work with Manager and QA to identify and resolve process and/or product non-conformities.
• Assist Senior Technicians or Engineering with On-the-Job training activities as required.
• Clean the assigned work area on daily basis to maintain clean work environment.
• Work on special projects as they arise.
Knowledge, Skills & Qualifications
• Demonstrate initiative and good teamwork skills
• Proficient with cGMP, process, and product knowledge
• Good verbal and written communication skills
• Ability to edit written process documentation as necessary
• Proven analytical thinking and problem-solving skills
• Quality and results oriented
Education and Experience
• High School diploma or GED equivalent
• A.S. degree in a technical discipline preferred, or equivalent experience
• 1-3 yrs of industry experience in a high-tech manufacturing, service repair or related environment.
Minimum Qualifications
• Must be at least 18 years of age
Travel Requirements
• Typically requires travel less than 25% of the time
Physical Requirements and Work Environment
• Job duties are performed in a service repair hub environment.
• Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
• Must be able to lift 30-40 lbs.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities
Company Description
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities