Call Center Associate

North Central Mental Health Services, Inc.

Published: 6/14/2022

Job Description

Full-time, non-exempt position providing effective inbound call service to new and existing members, providers and customers through a VoIP system. Transfer incoming calls to extensions, voicemail or cellular devices as necessary. Workweek is Monday-Friday, 8a-5p. No weekends or holidays are required of this position.

PERKS:

Professional training and ongoing coaching for career development
Team-oriented environment
Excellent Health, Dental and Vision Care coverage options
Employer paid Life Insurance, Long-Term Disability and AD&D coverage
Supplemental Life purchase options
401(k) Plan with employer contributions
Generous Paid Vacation, Holidays, Sick and Personal Days
North Central is a Federal Loan Forgiveness Participant
Free parking
Referral bonus

WHAT YOU WILL DO:

Answer incoming calls from members, providers and customers on VoIP system;
Transfer calls successfully to extensions, external numbers or voicemail extensions as recorded in directory;
Accurately record information, as applicable; and
Perform clinic support duties as needed.

QUALIFICATIONS:

High School Graduate, or equivalent
Ability to listen and speak courteously
Literacy abilities
Skills with MSOffice software products
Ability to sit 80-90% of a workday
Ability to use a headset or MiTel software program on screen to answer calls and execute call distribution

Background and reference checks will be conducted. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA

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\nCompany Description

Employees have the opportunity to make a direct impact, whether through outpatient care, crisis intervention, or supporting the state's largest 24/7 988 Suicide & Crisis Lifeline operations.

North Central emphasizes recovery, collaboration, and professional growth within a compassionate, team-oriented environment. If you’re driven by purpose and want to help strengthen your community, North Central offers meaningful, hands-on work that truly changes lives.

Company Description

Working at North Central Mental Health Services means being part of a mission-driven, community-based organization that has supported individuals and families for over 50 years. As a non-profit provider, it delivers evidence-based, trauma-informed care to diverse populations, including those facing complex mental health and substance use and recovery challenges.\r\n\r\nEmployees have the opportunity to make a direct impact, whether through outpatient care, crisis intervention, or supporting the state's largest 24/7 988 Suicide & Crisis Lifeline operations.\r\n\r\nNorth Central emphasizes recovery, collaboration, and professional growth within a compassionate, team-oriented environment. If you’re driven by purpose and want to help strengthen your community, North Central offers meaningful, hands-on work that truly changes lives.