Network Operations Center (NOC) Technician

Job Description

Job Description

Shift: Monday – Friday, 9:00 AM EST start time (8-hour shift)

Position Summary:

We are seeking an Associate NOC Technician for a 12-month contract to support first-level technical assistance, customer service, and back-office processing for commercial and public sector clients. This is a hybrid, entry-level role offering paid training and an opportunity to grow in the telecom and IT support field.

The ideal candidate will be computer savvy, customer-focused, and eager to learn in a fast-paced environment.

Key Responsibilities:

• Respond to inbound and outbound customer contacts courteously and professionally

• Troubleshoot basic technical issues and provide first-level account support

• Document issues and resolutions accurately in CRM systems

• Escalate complex issues to higher-level support or management when needed

• Maintain confidentiality and adhere to company compliance requirements

• Meet schedule, attendance, and performance expectations

Required Qualifications:

• Must be 18 years or older

• High school diploma or equivalent

• At least 1 year of experience in customer service, tech support, inside sales, back-office, or contact center support

• Typing speed of at least 20 WPM

• Fluent in English (spoken and written)

• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• High-speed wired internet connection (20Mbps+ download)

• Strong organizational and communication skills

• Self-motivated and adaptable