Family Education Success Manager

Job Description

Job Description

About Us:

AHS Worldwide is the global campus of American Heritage Schools, a faith-based educational institution dedicated to helping children and families realize their divine potential. American Heritage Schools is a private, non-profit institution that has long served families on its physical campuses in Utah, combining academic excellence with character development, spiritual grounding, and a commitment to principles of liberty and truth.

AHS Worldwide extends this mission beyond the borders of our physical campuses, providing families around the globe with access to high-quality, spiritually anchored education. Through virtual micro-schools, family-supported learning, and teacher-facilitated instruction, we are working to make the blessings of a principled, faith-integrated education available to all-wherever they may live. As an educational technology (EdTech) organization, we utilize technology to deliver high-quality curriculum.

Position Summary

We are seeking a dynamic, relationship-focused Family Success Manager to serve as a key liaison between AHS Worldwide and the families we serve. This individual will oversee a team of learning coaches and graders and oversee the internal organization of our virtual micro-school network. In addition, they will lead efforts to support, engage, and guide our community of parents and students, ensuring they thrive within our academic programs.

Key Responsibilities

Coach and Grader Team Leadership

• Recruit, train, and supervise a team of learning coaches and graders.
• Assign coaches to student groupings based on micro-school structure and geographic location.
• Provide regular feedback, training, and performance support for team members.

Family Communication & Support

• Serve as the primary point of contact for current and prospective families, providing timely support, consultation, and onboarding guidance.
• Host one-on-one consultations with families exploring AHS Worldwide or needing personalized support.
• Clearly communicate program details, expectations, and opportunities for student engagement.

Micro-school & Community Coordination

• Organize internal student groupings (micro-schools) based on geography and coach availability.
• Encourage and facilitate in-person gathering opportunities for micro-schools and other families using our curriculum.
• Collaborate with families to support community building and local leadership.

Event Planning & Engagement

• Coordinate monthly virtual gatherings for children and youth to build cross-geographic community.
• Plan and lead the annual AHS Worldwide Youth Retreat, creating a meaningful, faith-centered experience for youth across the network.
• Plan and execute a back-to-school gathering for Utah-based families.
• Organize seasonal or milestone events that foster connection and engagement among AHS Worldwide families.

QUALIFICATIONS

• Bachelor's degree strongly preferred; background in education, communications, or a related field is a plus.
• Strong communication and interpersonal skills, with experience in family support, customer success, or community engagement.
• Proven leadership experience, particularly in managing remote teams or educators.
• Ability to plan and execute in-person and virtual events, including retreats and community gatherings.
• Comfortable working in a faith-integrated educational environment.
• Detail-oriented with strong organizational and project management skills.

PREFERRED QUALITIES

• Utah-based.
• Experience with homeschooling, micro-schools, or alternative education models.
• Familiarity with the values and educational mission of American Heritage Schools.

COMPENSATION AND BENEFITS

• Competitive salary and benefits commensurate with experience.
• Flexible remote work arrangement.
• Opportunities for mission-aligned professional development.

Meaningful impact in shaping educational experiences for families around the world.