Job Description
Job DescriptionWe are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills.
Responsibilities:
• Provide first-line technical support to users, addressing hardware, software, and network-related issues.
• Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications.
• Administer user accounts and permissions through Active Directory.
• Assist with configuring and maintaining desktop systems to meet organizational needs.
• Perform basic troubleshooting for system errors and connectivity problems.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Maintain accurate records of issues and their resolutions in the service management system.• Proficiency in Active Directory for user account management.
• Strong knowledge of Microsoft Windows 10 and its functionalities.
• Experience with basic troubleshooting techniques for hardware and software issues.
• Familiarity with managing and resolving service desk tickets.
• Excellent communication and customer service skills.
• Ability to work effectively in a team-oriented environment.
• Detail-oriented approach to documenting technical issues and solutions.