Enterprise IT Program Manager - Federal Operations and Engineering

Job Description

Job Description

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description:

NDi is seeking an on-site Program Manager (PgM) with the technical and managerial expertise to lead a large, complex federal IT services program. The PgM will oversee Tier 0-4 operations and engineering initiatives, ensuring the delivery of secure, efficient, and compliant IT solutions that align with the client's mission and strategic goals. This role serves as the Government's primary point of contact, providing technical supervision and guidance to all Contractor personnel assigned to the task order. The PgM must be a multi-functional leader with strong technical skills, capable of understanding all aspects of the work, closely monitoring performance, and ensuring high-quality results. This position requires proactive engagement with the Government to address issues, anticipate risks, and maintain customer satisfaction within defined timeframes and budget parameters.

Requirements:

• U.S. Citizenship is required
• Must be able to obtain a Public Trust clearance
• This position requires working onsite in Washington D.C., 5 days per week

Qualifications and Experience:

• Advanced Degree
• Minimum 12-15 years of relevant experience
• 7+ years of Government Contracting (GOVCON) experience managing multi-year IT services contracts valued at $15-$20M+ annually.
• Requires ITIL certification, Project Management Professional (PMP) Certification or equivalent level certification
• Knowledge of Agile development methodologies.
• Proven experience leading cross-functional IT services in PMO, Strategy, Engineering, Operations, and Application Development.
  
• Strong technical background in Infrastructure and Application Support.
  
• Familiarity with ITSM tools (BMC Remedy, Confluence, Jira).
• Experience tracking, monitoring, reporting, standardizing, and overseeing project cost, schedule, and performance in dynamic environments of similar scope and complexity.
• Experience in performance management and project control principles.
• Experience implementing process improvement and innovation initiatives with measurable results.
• Demonstrated ability to influence executive leadership and drive adoption of modern IT methodologies (Agile, SecDevOps, SDLC, Customer Experience Management).
• Leadership of 10-15 Integrated Project Teams composed of federal and contractor staff for enterprise-wide projects.
  Skills & Competencies
• Strategic planning, scope control, and budget management.
• Risk management, conflict resolution, and problem-solving.
• Data-driven decision-making.
• Exceptional communication (written & verbal) and presentation skills.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, etc.).
• Experience in Agile environments and enterprise project delivery.
• Strong leadership, motivational, and organizational skills.

Responsibilities

Program Leadership & Governance:

• Serve as the Government's on-site point of contact, providing technical oversight and managerial leadership to all contractor staff.
• Establish and maintain a Project Governance Structure for prioritization, resource allocation, information sharing, and communications.
• Define and communicate program goals, objectives, and success criteria based on the Statement of Work (SOW).
• Ensure all work meets contractual requirements, quality standards, and follows through to completion.
• Manage overall program scope, schedule, and budget-building and tracking budgets for Time & Materials contracts.
• Monitor multiple projects, track KPIs, and implement corrective actions when necessary.

Client Engagement & Relationship Management:

• Maintain a close working relationship with Government stakeholders, providing regular updates and responding promptly to concerns.
• Be readily available to address Government issues, concerns, and comments, while proactively identifying and communicating potential risks or contractual issues.
• Foster trust-based relationships with client stakeholders, addressing escalations promptly and collaboratively.

Team & Resource Management:

• Lead, mentor, and evaluate Project Managers, Operations Managers, Senior Engineers, and SMEs.
• Organize, plan, direct, and manage Contractor staff to ensure program goals, objectives, and problem resolution are achieved.
• Ensure adequate staffing, skillsets, and resources to meet contractual requirements.
• Oversee personnel actions including hiring, role changes, and terminations.
• Conduct annual performance reviews for program managers and team leads.

Collaboration & Continuous Improvement:

• Partner with HR, Contracts, Finance, and Account Management on staffing, contract modifications, budgeting, and scope changes.
• Establish and enforce standards, processes, and procedures for project execution.
• Implement performance management and project control principles to track, monitor, and standardize program execution.
• Recommend and implement process improvements and innovation initiatives to increase efficiency and effectiveness.
• Participate in business development activities, including proposal development.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment:

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to Diversity:

NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.

Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!