Job Description
Job Description
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Fort Worth, Texas. In this role, you will provide technical assistance and support across multiple sites, addressing IT-related issues and ensuring seamless operations. This position involves collaborating with onsite team members and occasionally traveling to other locations.
Title: L1 Helpdesk
Location: Fort Worth, Tx
Duration: 2-3 months
Pay: $25-28 per hour
Responsibilities:
• Respond promptly to service desk tickets, resolving technical issues in a timely manner.
• Provide support for Google Workspace applications, assisting users with troubleshooting and functionality.
• Manage Active Directory tasks, including password resets and account maintenance.
• Diagnose and resolve network connectivity problems for end users.
• Offer remote desktop support to address software and hardware issues.
• Collaborate with team members to ensure consistent IT support across multiple locations.
• Maintain clear communication with employees regarding technical solutions and updates.
• Travel to satellite sites as needed, with mileage reimbursement provided.
• Document solutions and maintain accurate records within ServiceNow or other ticketing systems.
• Adhere to scheduled shifts and provide reliable support during operating hours.
• Proficiency in Active Directory for account management and troubleshooting.
• Experience handling service desk tickets and resolving technical problems efficiently.
• Familiarity with Google Workspace tools and functionality.
• Solid understanding of basic troubleshooting techniques for software and hardware.
• Ability to resolve network connectivity issues effectively.
• Strong communication skills to explain technical solutions to non-technical users.
• Healthcare industry experience is a plus.
• Willingness to travel occasionally to other locations within the region.