Job Description
Job DescriptionReturns ProcessorJob Summary:
Under the direction of the Returns Supervisor, the returns processor plays a critical role in maintaining operational efficiency by ensuring returned products are handled correctly, processed quickly, and routed to the appropriate channel.Key Responsibilities:
- Receive, unload, and sort incoming returns from carriers and store locations
- Inspect returned merchandise for condition, damage, and resale eligibility
- Determine appropriate disposition including restock, repair, outlet, or discard
- Repackage and label products to meet company quality standards
- Match physical items to documentation and ensure accurate system processing
- Audit processed returns to verify accuracy, quality, and removal of customer information
- Maintain inventory accuracy through proper system updates and physical handling
- Partner with Inventory Control to resolve discrepancies and support cycle counts
- Use RF devices and warehouse systems to process, track, and move inventory
- Identify and escalate product quality issues or recurring defects
- Meet established productivity and turnaround time goals for return processing
- Maintain a clean, organized, and safe work environment
- Follow all safety policies and procedures when operating equipment
- Support continuous improvement efforts within the returns process
Qualifications & Skills:
- Strong attention to detail and ability to identify product defects or inconsistencies
- Ability to make sound decisions on product quality and disposition
- Comfortable working in a fast-paced fulfillment center environment
- Strong organizational and time management skills
- Ability to work both independently and as part of a team
- Strong computer proficiency with the ability to navigate multiple systems and applications efficiently
Education & Experience:
- High school diploma or equivalent required.
- Previous experience in a fulfillment center environment required. Returns processing experience preferred.
- Experience with RF scanners, warehouse management systems, and Microsoft Office applications (Excel, Word, Outlook) preferred.
- Experience operating material handling equipment is a plus
Shift & Pay:
- Monday to Friday
- Overtime and weekend as needed
- 8:00 am - 4:30 pm
- $18.67