Job Description
Job DescriptionAbout the Role:Join DONNYS AUTOMOTIVE LLC as a Service Advisor/Secretary, where you'll be the vital link between our customers and our skilled technicians. This exciting role offers the opportunity to enhance customer satisfaction while managing service operations in a fast-paced environment.
Responsibilities:
- Greet customers and assess their automotive service needs efficiently.
- Provide accurate estimates for repairs and services.
- Schedule appointments and manage service workflow.
- Communicate with technicians to ensure timely completion of services.
- Maintain customer records and follow up on service recommendations.
- Handle customer inquiries and resolve issues promptly.
- Assist in managing inventory and ordering parts as needed.
- Promote additional services and products to customers.
- Executive Coordinator Duties (C-Suite Support)
- Calendar Management: Own and manage the daily calendars for the CEO, CFO, and COO to ensure no scheduling conflicts occur.
- Meeting Notes: Attend high-level leadership meetings to transcribe minutes, document key decisions, and track "action items" for follow-up.
- Appointment Setting: Coordinate internal staff meetings and external partner calls for the executive team.
- Gatekeeping: Filter and prioritize incoming inquiries for the executives to protect their time for strategic work.
Requirements:
- High school diploma or equivalent; automotive experience is a plus.
- Strong communication and customer service skills.
- Proficiency in computer systems and automotive software.
- Ability to multitask and work in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Previous experience as a service advisor or in a similar role preferred.
- Valid driver's license with a clean driving record.
- Positive attitude and a passion for the automotive industry.
About Us:Founded in Albuquerque, NM, DONNYS AUTOMOTIVE LLC has been serving the community for over 10 years with exceptional automotive services. Our customers appreciate our commitment to quality and honesty, while our employees enjoy a supportive work environment that fosters growth and teamwork.