Microsoft 365 Administrator

Job Description

Job Description

The Microsoft 365 Administrator (M365 Admin) will lead the administration, management, and enhancement of the organization’s M365 cloud services environment. This role focuses on responsive and effective support for domestic and international personnel with a goal of increased adoption and security. The M365 Admin will work closely with the Director of IT to ensure the organization's M365 environment remains stable, secure, and efficient to support the organization’s global goals and objectives.

RESPONSIBILITIES

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Every Home for Christ.
• Adheres to the Biblical standards of moral conduct,Every Home for Christ Christian Community Conduct, Every Home for Christ vision statement, Every Home for Christ statement of faith, Every Home for Christ’s Employee standards and policies, Every Home for Christ’s Covenant of Harmony, and Enduring Foundations.
• Participates in our Christ – centered community through working in the HQ office and continuously upholds the ministry in prayer.
• Leads improvement of M365 systems/processes to enhance the ministry efficiency of EHC, suggesting ways to enhance operational productivity while improving security and user engagement.
• Maintains, monitors, and improves our M365 environments to meet or exceed industry best practices, including license assessments and assignments, security score, enhancements, and features.
• Serves as M365 subject matter expert for ticket escalation and collaboration with other system administrators and technology team personnel.
• Provides support for technology staff and end-users for M365 services, such as Exchange, Teams, SharePoint, OneDrive and Intune.
• Creates, develops, and delivers M365 training to help maximize effective platform use.
• Supplies audit support for our M365 environment and contributes to all resilience, disaster recovery, and business continuity efforts.
• Provides appropriate technology innovation suggestions for
• Shares in overall security operations, including training, management, system hardening, and validation.
• Participates in cross training, mentoring, and educational growth opportunities.
• Engages with tickets, issues, and documentation development.
• Provides assistance in other areas as requested.

QUALIFICATIONS

• Has a personal relationship with Jesus Christ
• Regularly attends/participates in a local church
• Education: Bachelor’s degree in Information Systems, Computer Science, or related field
• Experience: 3-5 years of similar IT experience
• Certifications/Licensing: Microsoft 365, Security+, Network+ are great to have, but not required
• Experience in Microsoft 365, Windows, MacOS, MS Office, Windows Servers, Exchange, Teams, SharePoint, Group and Intune Policy, Active Directory, Entra, Endpoint Management
• Believes strongly in the mission and strategy of Every Home for Christ
• Possess strong passion for evangelism, discipleship, prayer
• High level of respect and understanding of cultural values/functions in all Every Home for Christ International regions
• Demonstrate humility, grace and compassion on a regular basis
• Demonstrates high integrity, confidentiality, and discretion
• Provides excellent customer service with patience, compassion, understanding, and humility
• Strong team player with a focus on unity and camaraderie and a willingness to train and mentor colleagues
• Exceptional verbal, non-verbal, and cross-cultural communication skills
• Effective collaboration with various departments and teams
• Self-starter with strong problem-solving and troubleshooting abilities
• High attention to detail, accuracy, and quick learning in IT environments
• Experience in managing Microsoft 365 cloud tenants
• Deep knowledge of Microsoft 365, Windows, MacOS, MS Office
• Knowledge of Windows Servers, Networking, PowerShell scripting, Microsoft Graph, and Microsoft Azure
• Resourceful and skilled at researching solutions and solving problems
• Ability to work independently, follow detailed directions, and complete projects
• Maintains composure and performs well under pressure and in stressful situations

All employees are expected to maintain the four primary convictions:

• EVERY – the gospel of Jesus is literally intended for all people, everywhere on earth (Matthew 28:19)
• UNITY – the participation of the whole church in unity is essential to reaching all people, everywhere on earth (John 17)
• PRAYER – reaching all people everywhere on earth requires our full reliance on God in prayer to remove the obstacles hindering ministry (Acts 4:31-33)
• Covenant of Harmony (Matthew 18:15-17)

Pay is dependent on experience

Position is open until filled

Position is eligible for benefits: medical, dental, life/disability insurance, retirement plan match/contribution, paid holidays, paid time off, paid days to spend in prayer.