Hotel Front Office Manager

Job Description

Job Description

Exciting opportunity available at Hyatt Place Sharonville Convention Center in Cincinnati, OH for a Front Office Manager position. Join our team to ensure smooth guest experiences by supervising daily front desk operations, leading a skilled team, and maintaining excellent customer service standards. Embrace our dynamic environment to nurture your passion for hospitality and showcase your leadership abilities. Advance your career at Hyatt Place Sharonville Convention Center.

Compensation:

$17 - $20 hourly

Responsibilities:

• Oversee daily operations of the front office department to ensure smooth and efficient workflow.
• Train, supervise, and support front desk staff to provide exceptional customer service to guests.
• Develop and implement strategies to optimize hotel occupancy and room revenue.
• Maintain accurate records of room inventory, reservations, and guest accounts.
• Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.

Qualifications:

• 2+ years of experience in hotel front office operations.
• Proficiency in Microsoft Office Suite.
• Familiarity with Hyatt Systems (Opera, Colleague Advantage, etc.) is a bonus.
• Strong communication and interpersonal skills.
• Ability to lift up to 35 lbs.
• US work authorization.

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.