Application Architect

Application Architect, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% telecommuting permitted): Implement reference architectures to partners or customers for their technology sets. Anticipate customer needs through data gathering. Use knowledge of customer context and solution or portfolio expertise to build credibility with customers. Improve customer interactions through feedback and observation. Plan and deliver proactive and reactive support. Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans. Identify and manage goals and opportunities across Azure Platform as a Service (PaaS) to improve customer solution health, performance, and availability. Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs. Work with support, account, and product engineering teams, and other stakeholders to ensure a streamlined customer experience. Implement lessons learned for continuous process and delivery improvement for the customer. Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers. Utilize: Microsoft Azure products (Web Apps, Logic App, API Management, Kubernetes/AKS), Visual Studio with .Net, .Net Core and C#, Microsoft Dynamics 365 CRM applications (CRM), Storage and Database (SQL Server, Cosmos DB, Azure Storage), DevOps tools (Azure DevOps build and release pipelines). Required: Master's degree or equivalent in Computer Science, Information Technology, or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Architect or related. One (1) year of experience must include utilizing Microsoft Azure products (Web Apps, Logic App, API Management, Kubernetes/AKS), Visual Studio with .Net, .Net Core and C#, Microsoft Dynamics 365 CRM applications (CRM), Storage and Database (SQL Server, Cosmos DB, Azure Storage), DevOps tools (Azure DevOps build and release pipelines). $171,660 to $200,000 per year. Please send resumes to recruitad@us.ibm.com. Applicants must reference D166 in the subject line.