Front Desk Supervisor - Vacation Village/Williamsburg

Job Description

Job DescriptionNow Hiring: Front Desk Supervisor | Join Our Resort Team!

We’re looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience.

As a Front Desk Supervisor, you’ll balance leadership and guest service, helping to create memorable stays while supporting your team with training, coaching, and day-to-day operations. If you’re passionate about hospitality and ready to take the next step in your career, we’d love to meet you!

What You’ll Do

• Lead by example in providing outstanding guest service.

• Support front desk operations including check-ins, check-outs, payments, and reservations.

• Resolve guest concerns quickly and professionally.

• Train, mentor, and motivate front desk clerks.

• Ensure accuracy in financial transactions and cash handling.

• Coordinate with Housekeeping and Maintenance for special requests, early arrivals, and late checkouts.

• Maintain a clean, safe, and welcoming front desk environment.

• Uphold company policies, safety standards, and guest confidentiality.

What We’re Looking For

• 1–3 years of front desk experience and leadership experience, within hospitality.

• A strong customer service mindset with excellent communication skills.

• Proven ability to lead a team, resolve issues, and keep morale high.

• Computer proficiency and prior cash-handling experience.

• Dependability, professionalism, and flexibility to work evenings, weekends, and holidays.

• High School Diploma or GED required.

Why Join Us?

At Vacatia, we believe in creating exceptional guest experiences and a supportive, team-driven workplace. As a Front Desk Supervisor, you’ll have the opportunity to grow your leadership skills while making a real impact on both our guests and your team.

Ready to take the next step in your hospitality career? Apply today and join a company where your leadership and service make the difference!